Inside Sales Manager - Residential Roofing

Erie Home, a national leader in premium residential roofing and exterior remodeling, is seeking an Inside Sales Manager to lead a high-performing sales team. In this role, you will manage inbound and outbound sales activities, coach and develop representatives, and ensure timely follow-up on qualified leads. You will analyze KPIs, optimize sales processes, and partner with marketing and field teams to drive revenue. The ideal candidate brings strong phone-based sales leadership experience, CRM proficiency, and a passion for mentoring teams in a fast-paced, performance-driven environment.

Responsibilities

• Lead, coach, and develop an inside sales team to achieve revenue and conversion targets.
• Manage inbound and outbound call activity, ensuring prompt follow-up on qualified leads.
• Monitor and analyze KPIs, conversion rates, and pipeline metrics to optimize performance.
• Implement and refine sales processes, scripts, and best practices for consistent execution.
• Collaborate with marketing and field operations to align lead generation and appointment setting.
• Use CRM tools to track activity, forecast sales, and maintain accurate records.
• Conduct regular training, side-by-side coaching, and performance reviews.
• Motivate a high-energy, performance-driven culture focused on customer satisfaction.
• Resolve escalated customer issues and ensure a professional, consultative sales experience.
• Report results, insights, and recommendations to senior leadership.

Required Skills

• Inside sales management
• B2
• C sales
• Construction or home improvement industry knowledge
• CRM software (e.g., Salesforce, Hub
• Spot)
• Lead management and pipeline reporting
• Sales forecasting and KPI analysis
• Call center or phone-based sales operations
• Sales coaching and performance management
• Microsoft Office/Google Workspace
• Data-driven decision making