Quick overview
Job description
This position requires a strategic thinker with a deep understanding of ecommerce, digital product management, and the unique challenges and opportunities within the airport environment, as well as excellent commercial and business acumen, and the ability to influence to achieve results.
| Career Level: 6 | Career Family: Communications and Marketing | Career Sub-Family: Digital Marketing |
Commercial digital strategy and roadmap:
Lead implementation of the Commercial vision and strategic roadmap for digital transformation, maximising the value and opportunity from wider daa digital initiatives.
Develop and execute a comprehensive product strategy and roadmap for ecommerce initiatives related to mobility and airport services across the entire commercial portfolio.
Align product development with the overall business objectives and customer experience goals.
Identify and implement opportunities to leverage digital to improve business processes and drive efficiencies.
Stakeholder collaboration:
Collaborate with cross-functional teams, including daa Labs, IT, marketing, operations, and customer service, to gather business requirements and ensure seamless integration of digital solutions.
Work closely with external partners and vendors to enhance product offerings.
User Experience (UX) and Design:
Champion user-centric design principles to optimize the online experience for passengers utilising mobility and airport services.
Conduct user research, analyse feedback, and iterate on digital products to meet user needs.
Product development and Lifecycle management:
Oversee the end-to-end product development lifecycle, from concept to launch and ongoing optimisation.
Prioritise features, enhancements, and bug fixes based on customer feedback and business impact.
Financial management:
Develop and manage budgets for digital product development initiatives, ensuring cost-effectiveness and optimal resource allocation.
Track and report on key financial performance metrics related to the ecommerce product portfolio.
Data-driven decision making:
Utilise data analytics and key performance indicators (KPIs) to measure product performance and identify areas for improvement.
Make informed decisions to drive product enhancements and achieve business objectives.
Regulatory compliance:
Ensure all digital products comply with relevant regulations and security standards.
Market research and Competitive Analysis:
Conduct market research to identify emerging trends, technologies, and competitive offerings.
Position Dublin Airport as a leader in digital innovation within the airport industry.
Knowledge, Skills &Experience
Bachelor’s degree in business, Marketing, Information Technology, or a related field. Advanced degree or relevant certifications are a plus.
Minimum of 5+ years’ experience in business and management
Strong influencing skills with the ability and proven experience in working successfully with multiple stakeholders, both internal and external
Proven track record of successful delivery of projects
Excellent project management skills with the ability to manage multiple initiatives simultaneously.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Excellent analytical, problem-solving, and strategic thinking capabilities
Knowledge of regulatory requirements and security standards related to ecommerce in the airport industry.
Innovative thinker with a passion for enhancing the passenger experience.
Results-driven and able to navigate complex and dynamic environments.
Strong leadership skills and the ability to inspire and motivate cross-functional teams.
Proficiency with MS Office applications is required.
Be a key contributor in the Commercial and B2C Teams
Committed to daa values.
Education & Qualifications
Bachelor’s degree in business, Marketing, Information Technology, or a related field. Advanced degree or relevant certifications are a plus.