SageX3 Support Consultant (Team Lead)

Job Title: Sage X3 Support Consultant (Team Lead)<br />Location: London (Hybrid – 4 days onsite, 1 day remote)<br />Salary: Competitive + Benefits<br />Start date: Flexible<br />Overview<br />We are working with a well-established organisation that is seeking an experienced Sage X3 Support Consultant to lead their ERP support function.<br />This is a key role within the business, working closely with the Head of IT to ensure the smooth operation, support, and continuous improvement of the Sage X3 system.<br />Key Responsibilities

• Lead and manage the day-to-day activities of the Sage X3 support team
• Act as the primary point of contact for Sage X3-related issues and escalations
• Provide hands-on functional and technical support across the system
• Work closely with the Head of IT to align ERP support with wider business strategy
• Manage incident resolution, troubleshooting, and root cause analysis
• Support system upgrades, enhancements, and integrations
• Liaise with third-party vendors and stakeholders where required
• Ensure documentation, processes, and support standards are maintained and improved
• Deliver user training and support where necessary<br />Key Requirements
• Proven experience supporting Sage X3 in a commercial environment
• Previous experience leading or mentoring a support team
• Strong understanding of ERP systems
• Experience with troubleshooting, incident management, and system support
• Knowledge of SQL, reporting tools, or Sage X3 4GL is advantageous
• Strong stakeholder management and communication skills
• Ability to work both strategically and hands-on<br />How to Apply:<br />If of any interest, please apply via the job advert