AKS – Support Engineer

AKS – Support Engineer

Bellevue, WA – Onsite

Full Time Permanent Role

Job Description:

• Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution
• Triage categorize prioritize assign and coordinate incidents and support requests based on business impact technical complexity and urgency
• Review AKS cluster configurations node pools networking identity storage monitoring and related Azure resources to identify the correct troubleshooting path
• Troubleshoot AKS cluster node node pool pod deployment scaling upgrade monitoring and connectivity issues using Azure portal Azure CLI kubectl logs and diagnostics
• Support issues involving ACR ACI container images registry access image pulls workload deployments ingress services DNS persistent volumes and cluster addons
• Use Azure activity logs Diagnose and solve problems AKS diagnostics Azure Monitor Container insights and relevant logs to isolate root cause and recommend mitigation steps
• Drive timely communication with customers advisors internal engineering and partner support teams including clear status updates next steps risks and resolution summaries
• Document troubleshooting steps customer impact mitigation actions root cause findings and final resolution in the support case system
• Participate in weekend shift rotations and crisis handling when required while maintaining professional customer communication under pressure

Skills

Mandatory Skills : Azure AKS