Community Experience Manager

About the role

Hers is building a new kind of women’s health community, and you’ll shape how it feels to be part of it. As Community Experience Manager, you’ll own the member experience: how women are welcomed in, how we keep the space safe and judgement-free, and the programmes and events that make them want to stay.

You’ll lead our moderation team and work closely with our Community Lead and Community Engagement Manager, plus brand, marketing and the wider team, to make Hers a community women trust.

What you’ll do

• Own the member journey for community, from onboarding through to long-term engagement and retention.
• Lead day-to-day community operations: moderation, escalation paths and community guidelines. Coach our support team lead and moderators.
• Plan and deliver community programmes and events in line with the Community Strategy.
• Partner with brand, social and CRM, so what members see in the community matches the story we tell outside it.
• Track and report on community health metrics - and turn what you learn into action.
• Share member feedback across the business, and keep processes and playbooks up to date as Hers grows.

About you

• You care about deeply about women’s health
• 3 to 4+ years in community management, community operations or marketing, (bonus points for health and wellness)
• You’ve built and improved systems and workflows and handled sensitive member moments with a calm head
• You’ve mentored or managed a small team
• You think in member journeys and campaigns, and you test and improve them as you go
• You’re data-driven: you set clear KPIs, track community impact, and turn what you find into your next test
• Bonus: You’ve got experience delivering online and in person events

So, why Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the UK

• Invest in your growth – Annual development budget plus 3 days of professional development leave
• Work flexibly – Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
• Support your well-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
• Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
• Join a connected team – A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events