Haystack
← Back to Jobs
Technology
TR

IT Service Desk Professional

Tranzeal, Inc.United States🇺🇸United StatesPosted 4 Sept 2026

Why This Role Stands Out

Tranzeal, Inc. offers an exciting hybrid opportunity for an IT Service Desk Professional to leverage your troubleshooting skills in a reputable technology company. You'll thrive here if you excel at diagnosing issues and providing excellent customer support, with ample room for professional growth. Apply today to join a dynamic team and advance your career!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
5 days ago

Job Description

IT Service Desk Professional

Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership.

Key Responsibilities

  • Troubleshoot computer, printer, network, and Microsoft product issues

  • Support healthcare/clinical applications

  • Log incidents, document solutions, and maintain knowledgebase updates

  • Escalate complex issues to appropriate support teams

  • Communicate status updates and ensure customer satisfaction

  • Provide on-call support, including evenings/weekends as scheduled

  • Identify trends and report recurring issues

  • Assist with additional Service Desk projects as needed

Required Skills & Experience

  • 3+ years of IT support or related experience (or certifications in lieu of education)

  • Knowledge of IT troubleshooting and installations

  • Strong customer service and phone etiquette

  • Excellent documentation and communication skills

  • Ability to work independently and in team environments

  • Flexibility for off-hours coverage

Similar jobs

Apply now