Senior Business Analyst

Title: Senior Business Analyst

Duration: 12 Months

Location: Atlanta, GA (Fully Onsite)

Job Description:

• This role serves as the primary subject matter expert for KOALA, providing guidance to Child Care Services (CCS), Legal/CRC units, the DECAL application development team, and third-party vendors.

The position also supports KOALA production activities, enhancements, and testing.

Core Responsibilities

• Ensure KOALA application functionality, requirements, and industry standards are accurately defined and implemented.
• Serve as the primary subject matter expert for KOALA program operations.
• Coordinate KOALA maintenance and support activities, representing agency interests.
• Develop detailed business requirements and system documentation.
• Assist CCS with creating KOALA user training materials, including screenshots and guidance.
• Develop and execute test plans; support user acceptance testing and data preparation.
• Participate in KOALA enhancement projects through the full project lifecycle, from definition through evaluation.
• Build collaborative partnerships with internal teams and external vendors to ensure timely and successful deliverables.
• Fulfill data requests as needed.

Technical Skills & Competencies

• Experience managing IT projects and writing business requirements.
• Strong self-starter who can work independently.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with CCS and Legal staff.
• Strong command of English grammar, punctuation, and writing conventions.
• Ability to quickly understand and translate stakeholder needs.
• Receptive to direction, feedback, and editing.
• Logical, analytical, and detail-oriented.
• Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.

Physical Requirements

• Ability to receive and understand information through oral communication.
• Clear, effective verbal communication.
• Ability to hear and understand normal conversation levels.
• Close visual acuity for data analysis, transcription, computer work, reading, and visual inspection.
• Ability to review, categorize, prioritize, and analyze data using discretion and judgment.
• Ability to apply evaluative reasoning in situations requiring subjective analysis.

Preferred Qualifications

• Bachelor’s degree in a related field with 10+ years of relevant experience.

In compliance with the salary transparency law, the expected pay range for this role is $50 – $60/hr. Actual compensation depends on experience and interview evaluation.