PrintLogic Engineer

Role Summary
This role involves administering and supporting enterprise print solutions, focusing on PrinterLogic platform management, migration, and support. The engineer will implement and maintain secure, efficient printing environments across diverse operating systems, ensuring optimal performance and resolving complex technical issues. The position requires a high level of technical expertise and collaboration with vendors and internal teams to uphold system integrity and availability.

Responsibilities

• Administer, configure, and maintain the global PrinterLogic portal to support enterprise printing needs.
• Architect and execute migrations from legacy Windows print servers to PrinterLogic direct IP printing solutions.
• Set up and manage advanced features such as Secure Release Printing, Mobile Printing, and Pull Printing.
• Package, test, and deploy manufacturer-specific printer drivers across Windows, macOS, and Linux operating systems.
• Configure deployment assignments based on Active Directory, IdP groups, IP ranges, or organizational units.
• Provide Tier 3 support for enterprise eFax platforms, resolving complex issues related to printing and software.
• Work with vendors to troubleshoot and resolve firmware and software compatibility issues, including firmware updates and platform upgrades.
• Document print architectures, deployment processes, and administrative procedures, creating comprehensive runbooks.
• Act as a Tier 3 escalation point for print-related outages, driver conflicts, and queue failures.
• Participate in on-call rotation and certification processes for new solutions before deployment into production environments.

Qualifications

• 3 to 5+ years of experience supporting PrinterLogic in an enterprise environment.
• Deep understanding of driver types, including Type 3 and Type 4, PostScript, and PCL, with experience resolving profile conflicts across platforms.
• Hands-on experience integrating PrinterLogic with Active Directory, Azure AD/Entra ID, Okta, or other IdP systems.
• Relevant education, training, certifications, or equivalent practical experience.
• Strong technical writing and documentation skills.
• Excellent communication and presentation abilities.
• Ability to work in a remote setting with flexible availability.
• Must be able to obtain and maintain required agency clearance.

Publishing Pay Range: $50.00 - $55.00 hourly
This is a fully remote role and can be performed from an approved location.