Project Manager

Reports To: Director, GTM Project Management Office (PMO)

Location: India (Remote)

Shift: Monday -Friday, 4:30PM - 1:30AM IST

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts

Who You Are

You are an experienced Project Manager with a strong track record of driving complex, cross-functional initiatives across Go-To-Market teams. You thrive in fast-paced environments where clarity, execution, and collaboration are critical. You balance structure with agility and are known for turning ambiguous goals into clear plans, timelines, and results.

You are comfortable partnering with senior leaders, influencing without authority, and keeping high-visibility initiatives moving forward. You bring a systems mindset, strong communication skills, and a bias toward action and measurable outcomes.

As a member of the Project Management Office (PMO), you will operate within standardized methodologies, governance frameworks, and reporting structures established by the Director, GTM PMO. You will contribute to building a scalable, high-performance PMO that drives consistency, accountability, and measurable business impact across all functions.

What You’ll Be Doing

Lead Cross-Functional Projects

• Plan, execute, and deliver complex initiatives across Marketing, Revenue/Sales, Success, and Support.
• Own projects end-to-end—from intake and scoping through execution, launch, and retrospective.
• Ensure projects deliver measurable impact on growth, efficiency, and customer experience.
• Conduct quantitative post-project analysis measuring ROI, cycle time, and delivery efficiency to demonstrate business impact.

Drive Alignment & Execution

• Act as a central point of coordination across stakeholders, ensuring clear ownership, timelines, and dependencies.
• Translate strategic priorities defined by leadership and Director, GTM PMO into structured project plans and executable roadmaps.
• Keep teams aligned through clear documentation, regular updates, and structured execution rhythms.

Operationalize Strategy

• Break down high-level initiatives into milestones, deliverables, and resource plans.
• Manage day-to-day execution, tracking progress, risks, and blockers to keep projects on time and in scope.
• Execute initiatives sponsored by leadership or the Co-Founder Office under the direction and prioritization of the Director, GTM PMO.

Systems, Tools & Reporting

• Support implementation and optimization of systems, dashboards, and reporting tied to performance, forecasting, or revenue operations.
• Maintain accurate project plans and reporting in tools such as ClickUp and Google Sheets.
• Provide clear visibility into project health, outcomes, and next steps.
• Work with the Director, PMO to assess project intake, scope feasibility, and resource requirements before project kickoff.

Risk & Change Management

• Identify risks and dependencies early and proactively drive mitigation plans.
• Escalates portfolio-level or cross-program risks to Director, GTM PMO.
• Support change management efforts to ensure smooth adoption of new processes, tools, or ways of work across GTM and the business. ng across teams.

Continuous Improvement

• Document learnings, outcomes, and best practices from completed initiatives.
• Identify opportunities to improve cross-functional execution, project workflows, and cross-team collaboration.

PMO Excellence & Standards

• Follow standardized PMO frameworks, templates, and governance models.
• Contribute to refining tools, documentation standards, and execution methodologies.
• Participate in PMO retrospectives and cross-project reviews.
• Support capacity planning discussions with the Director, PMO.

What You’ll Bring

Education & Experience

• Bachelor’s degree in Business, Operations, or a related field (MBA a plus).
• 5+ years of project management experience, ideally in SaaS, GTM, revenue operations, or high-growth environments.
• Proven success managing complex, cross-functional projects across Marketing, Sales/Revenue, Success, and Support.
• Experience partnering with senior leaders and executive stakeholders.
  

Skills & Competencies

• Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid).
• Hands-on experience with project management tools such as ClickUp and Google Sheets.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to synthesize strategic goals into structured, executable plans.
• PMP or equivalent certification preferred (or working toward).

Mindset

• Proactive, highly organized, and comfortable operating in ambiguity.
• Collaborative and solutions-oriented, with a strong ownership mentality.
• Data-driven and outcome-focused, with a bias toward action and accountability.
• Customer- and GTM-centric, always thinking about impact and scale.
  

Why This Role Matters

As a Project Manager within the PMO, your work directly enables the Director, GTM PMO to drive portfolio-level execution across Marketing, Sales/Revenue, Success, and Support. You ensure that strategic priorities translate into disciplined execution, measurable outcomes, and operational scale.