BI Developer

erience Range-  10 years
Tagline/Tech Stack Snapshot - BI Support Lead

Role Summary
4+years of experience experience in: Tableau ,Spotfire ,Power BI
Basic knowledge of ThoughtSpot BI tool
Experience in ITSM tools , ServiceNow
Experience with Python or R for data analysis 

Primary (Must have skills)    
4+years of experience in: Tableau ,Spotfire ,Power BI
Basic knowledge of ThoughtSpot BI tool
4+years of experience Experience in ITSM tools , ServiceNow
4+years of experience Experience with Python or R for data analysis
4+years of experience Support Tableau, Power BI, ThoughtSpot, and Spotfire by handling escalated dashboard failures, validating complex data refresh
problems, and performing deeper front-end and query-level troubleshooting.
Manage escalated incidents and operational tasks in Agile/Scrum environments using Jira and Azure DevOps, ensuring timely resolution and communication.
Conduct detailed triage for PostgreSQL and Starburst environments, resolving performance issues, data inconsistencies, and availability gaps.
Experience in data visualization best practices

Why This Role Matters - New addition (To be filled by Practice /DO)    
We are seeking a skilled and motivated Dashboard Resource Experience with Python or R for data analysis
Support Tableau, Power BI, ThoughtSpot, and Spotfire by handling escalated dashboard failures, validating complex data refresh
problems, and performing deeper front-end and query-level troubleshooting. 

Job Description of Role
Provide L2/L3 technical support for Tableau, Power BI, Spotfire, and ThoughtSpot, including dashboard failures, data refresh issues, and performance problems.
Perform deep-dive troubleshooting across front-end, queries, data sources, and integrations to identify and resolve complex BI issues.
Monitor and manage escalated incidents, service requests, and operational activities using ServiceNow, Jira, and Azure DevOps.
Conduct detailed triage and troubleshooting of PostgreSQL and Starburst environments, addressing performance, data consistency, and availability issues.
Validate complex data refreshes, dashboards, reports, and underlying data to ensure accuracy and reliability.
Use Python/R for data analysis, troubleshooting, validation, and automation where required.

Soft skills/other skills
Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
Problem-Solving and Analytical Thinking:
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities

Secondary Skills  (Good to have)
Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.
Demonstrate working knowledge of ThoughtSpot and ability to support the platform as part of the BI ecosystem.