Director of Revenue Process and Technology

What You'll Do:

Process Standardization

Define, document, and enforce standardized sales processes, lifecycle stages, and definitions across Sales, Marketing, and Customer Success so every function operates from the same playbook

Identify friction points across the funnel from lead generation through opportunity development, close, expansion, and renewal, and redesign of workflows to remove manual, redundant, or inconsistent steps

Establish data quality, field-level, and process-adherence standards, and implement governance to maintain data integrity as the organization scales

Deliver an end-state suite of reporting and analysis for revenue productivity measures

GTM Sales Technology

Own the strategy and roadmap for Lessen’s revenue technology stack, with Salesforce CRM as the system of record for sales, marketing, and customer success

Partner with ProdTech, the RevOps Team, Sales and Marketing on architecture, data model, automation (Flows), and integrations between Salesforce and adjacent revenue systems (marketing automation, CPQ, forecasting, and reporting tools)

Lead evaluation, selection, and deployment of supporting GTM technologies, including low/no-code platforms, to extend Salesforce’s capabilities without adding unnecessary complexity

Lead the organization’s Master Data Management (MDM) and data governance strategy across the GTM sales systems

Drive user adoption of the technology stack through training, enablement, and change management. Act as the escalation point for system usability and performance issues

Artificial Intelligence & Automation

Lead Lessen’s GTM evolution toward an AI-enabled operating model, embedding intelligence across the revenue lifecycle, including forecasting, pipeline management, account expansion, and renewals

Identify and prioritize opportunities to apply AI and automation to reduce manual work across the platform, from lead routing and lead scoring to next-best-action recommendations for sellers.

Partner with IT/Data teams to evaluate and deploy AI-enabled tools (agentic workflows, predictive insights, revenue intelligence) that are practical, secure, and genuinely improve seller productivity — not adoption for its own sake

Stay current on emerging AI and automation capabilities in the RevOps/GTM technology space and translate them into a realistic, sequenced roadmap for the organization

What You'll Need:

Bachelor’s degree in Business, Information Systems, Finance, Economics, or a related field
Demonstrated success in designing, standardizing, and scaling GTM processes across sales, marketing, and customer success
Deep, hands-on expertise with Salesforce CRM — architecture, automation, reporting, and data governance — with proven experience managing a broader revenue technology stack
Technical experience applying AI and automation (including AI agents and low/no-code platforms) to revenue operations, and managing data at scale in common front-office technology environments
Strong written and verbal communication skills, with experience transforming complex analysis into clear, actionable insights for senior leadership
Preferred Qualifications
MBA or other advanced degree preferred
Experience in SaaS, technology, or facility management and real estate-focused industries
Strong background in change management, project management
Experience in a matrixed, multi-service or multi-product B2B environment is a plus