Technical Customer Success Analyst

New Technical Customer Success Analyst role - Leading UK Business Saas Software Company - Bristol - Up to 35k

Stratospherec LTD are delighted to be recruiting for a talented Technical Customer Success Analyst with a strong customer service background to join a growing team in central Bristol. They are based in beautiful offices in Central Bristol.

The company make a SaaS platform specialising in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe.

You will work closely with customers where required, but your primary responsibility will be supporting the wider Customer Success team by investigating technical issues, configuring customer environments, producing reports, assisting with integrations and ensuring implementations run smoothly.

The role is ideal for someone with experience in Service Desk, Technical Support or Systems Support who enjoys solving problems, working with data and helping customers get the most from software.

This role is based in their Bristol offices and pays 35k with a great benefits package.

Essential Experience

• Experience within Service Desk, Technical Support, Systems Support or Implementation
• Good SQL knowledge and data investigation skills
• Strong troubleshooting and analytical abilities
• Excellent attention to detail
• Good communication skills
• Ability to explain technical concepts clearly
• Strong organisational skills
• Full UK driving licence and willingness to travel to customer sites when required

Desirable Experience

• SaaS experience
• Power BI
• APIs and integrations
• Data migration
• Microsoft SQL Server
• Workforce management or operational software

This is a great time to join a growing team building the next generation of their highly successful SaaS platform.

Please apply with you CV.