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CMES / Apriso Application Support & Solutions Analyst

Techridge, Inc.Rocky Mount, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationRocky Mount, NC, United States
PL/SQLSQLERPContinuous Improvement

Job description

  • Provide CMES/Apriso production support, including understanding production issues, gathering relevant information, troubleshooting, debugging, resolving issues, and validating solutions.
  • Analyze issues across CMES/Apriso functionality, configurations, Business Objects, data, interfaces, integrations, and shop-floor interactions to determine root cause and resolution.
  • Resolve issues independently where possible; when deeper expertise is required, engage the appropriate L2/extended teams and coordinate through resolution and production validation.
  • Perform RCA and Step 3/Step 6 problem-solving activities, identify corrective and preventive actions, and support permanent resolution of recurring issues.
  • Proficiency in SQL and PL/SQL for troubleshooting, transaction tracing, data validation, and issue analysis.
  • Deliver CMES/Apriso enhancements and project work, including requirement analysis, solution design, configuration/development coordination, testing, UAT, deployment, and production validation.
  • Work directly with RMEP manufacturing and business teams to understand processes, translate requirements into CMES/Apriso solutions, and support continuous improvement.
  • Support CMES/Apriso integrations with ERP, controls/PLC, interfaces, databases, and other shop-floor systems, including end-to-end troubleshooting and testing.
  • Maintain required solution documentation, test evidence, RCA documentation, and knowledge transfer for sustainable production support.

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