Sr. Director Community Supports

JOB TITLE: Sr. Director, Community Supports      

DEPARTMENT: CLASS and Employment

POSITIONS SUPERVISED: CLASS and Employment Staff           

REPORTS TO: Executive Director   

LOCATION: DFW area

FLSA CLASSIFICATION: Exempt   

TYPE OF POSITION: Full-time, 40 hours/wk

POSITION SUMMARY:

The Senior Director of Community Supports is responsible for administration of both the Employment Services Program and the CLASS Program across all ESNT sites where the program is offered. Administrative responsibilities include supervising Quality Assurance and Improvement activities, billing activities, and training of staff. For the CLASS Program, the Sr. Director will conduct Case Record Review activities, serve as the primary ESNT liaison with the community of service providers and with the State of TX and in particular with the Direct Service Agencies regarding CLASS, and coordinate HHSC monitoring visits and reviews. The CLASS Program Director will also have a case management caseload. For the Employment Program, the Sr. Director leads and oversees all aspects of the Employment Services program including, but not limited to, contract compliance, billing and payroll, service delivery, staff supervision, community outreach, and data collection and reporting.

TYPICAL RESPONSIBILITIES AND DUTIES:

Although it is not possible to provide an exhaustive list of all types of duties, responsibilities and performance standards, the following are essential job functions:

General

• Be at work on time and ready to start work.
• Regular attendance required during regular business hours; is subject to supervision during
• working hours; requires interactions with coworkers and supervisors.
• Participates in Easter Seals North Texas meetings as required and appropriate.
• Knows and abides by Easter Seals North Texas policies and procedures.
• Promotes a unified, team-oriented atmosphere in all communications and actions.
• Is professional in appearance and demeanor.
• Contributes to providing quality care for clients of Easter Seals North Texas in whatever capacity is required in accordance with skills and training.
• Maintains awareness of trends and best practices, and is proactive in continually acquiring knowledge in fields related to disabilities, rehabilitation, case management, Medicaid Waiver programs, employment, and community resources.

Case Management Services

• Educates CLASS clients so that they may make informed choices and decisions;
• Advocates for CLASS clients to achieve their stated individual goals;
• Maintains thorough, accurate and timely documentation about evaluations and assessments, client needs and progress, elected services, financial data and all categories of information required to be included in each individual CLASS client’s case record;
• Develops and maintains working relationships with Direct Service Agencies and their personnel to enhance service delivery; and
• Complies will all requirements of the CLASS program per state regulations.

Administration (CLASS Program)

• Prepare materials for monthly billing for CLASS services;
• Conduct Quality Assurance and Improvement Activities, specifically monthly Case Record Reviews and coordinating the three-tier QA system;
• Serve as liaison with Direct Service Agencies and their leadership;
• Serve as the primary liaison with the Health and Human Services Commission (HHSC);
• Serve as primary point for any monitoring visits.
• Identify training needs for all CLASS personnel and provide (or provide for) necessary trainings. Maintain documentation about training outcomes and attendance;
• Conduct an annual satisfaction survey using whatever instrument is determined to be most effective each year;
• Develop educational materials and presentations for clients and their families;
• Provide direct supervision to all CLASS staff;
• Responsible for evaluating staff performance, recommending corrective actions, and additional training needed;
• Responsible for hiring staff and ensure proper training;
• Recommend department specific policies and procedures; and
• Establish, coordinate, and maintain effective relationships with referral sources,
• community resources, and the public.

Administration (Employment Services)

• Provide leadership and oversight for all aspects of the program to ensure efficient and effective service delivery and full compliance with all contracts, funders, and regulators.
• Accurately complete billing and other reports in an effective, efficient and timely manner.
• Establish budget and program goals and ensure achievement of those goals, objectives, outcomes, and outputs.
• Hire, train, supervise, and evaluate program staff to ensure the timely and effective delivery of services.
• Establish and utilize a system to track and maintain proper documentation and files for the department, in compliance with standards set by Ticket-to-Work, TWC, and other regulatory agencies.
• Develop, implement, and monitor a system of case management and quality assurance to ensure that services are being provided in a timely, accurate and effective manner.
• Develop and maintain effective working relationships with other agencies such as TWC, Workforce Solutions, area school districts, and other organizations serving persons with disabilities to ensure effective service delivery and promote the Employment Services program.

QUALIFICATIONS:

Education: Bachelor’s Degree

Work experience: Minimum of three (3) years experience providing direct services to individuals who have disabilities is required. Three (3) years experience administering social service programs is required or equivalent experience.

Knowledge: Knowledge of Windows operating systems and Office products, including Microsoft Word, Excel and Outlook, or ability to learn them independently.

Skills/Abilities: Must be able to:

• demonstrate success in working collaboratively with others;
• work independently with minimum supervision and maximum accountability;
• travel throughout the north Texas region independently and timely for work purposes;
• work at a desk/computer a minimum of six hours per day;
• demonstrate strong written and oral communication skills, including the ability to effectively articulate the agency mission and message;
• demonstrate skill in developing training materials to meet specific training needs and in delivering training content.

Physical limitations: work at a desk/computer a minimum of six hours per day;

Job Requirements:

• Must be able to pass a criminal and background check.
• Current driver’s license and proof of automobile insurance if travel in the North Texas area is required.

WORKING CONDITIONS AND HOURS:

Primarily office conditions, however local travel throughout the DFW area is required. Working hours are 7:00-4:30 Monday through Thursday and 7:00-11:00 on Friday, with 30-minute lunch breaks. Some additional evening, early morning and weekend work may be required with this position. Flexibility in hours will be determined in consultation with supervisor.

Benefits

• Medical, Dental & Vision | Life/AD&D & Long-Term Disability | Flexible Spending Account (FSA) | Commuter Benefits | 403(b) | Wellness Program
• May vary by location and business unit

Equal Opportunity Employer

The Fedcap Group is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISCLAIMER STATEMENT

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.