Help Desk Specialist with Security Clearance

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams. Responsibilities: * Provide technical support and assistance to end-users via phone, email, or in-person. * Troubleshoot and resolve technical problems related to software, hardware, and network issues. * Document issues and resolutions in a help desk ticketing system. * Escalate complex problems to higher-level support teams. * Assist with the installation, configuration, and maintenance of hardware and software. * Provide training and guidance to end-users on software and hardware usage. * Perform other related duties as assigned. Requirements: * Bachelor's degree in Computer Science or related field * 3+ years of experience in a help desk or technical support role * Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols * Excellent communication and customer service skills * Ability to work independently and in a team environment. * Strong problem-solving and analytical skills * Ability to prioritize and manage multiple tasks and projects. Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance/Vision insurance * Life insurance