Technology

Help Desk Specialist with Security Clearance

Ascension Federal Services IncSpringfield, VA🇺🇸United States

Why this role stands out

This on-site Help Desk Specialist role at Ascension Federal Services Inc offers a fantastic opportunity to leverage your technical expertise and problem-solving skills in a secure environment, contributing directly to critical operations. If you are a mid-senior level professional with strong customer service abilities and a passion for technical support, you'll thrive in this position where you can further develop your IT skills and contribute to a reputable organization. We encourage you to apply and explore this exciting career path!

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationSpringfield, VA, United States

Microsoft Office

Job description

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities

Provide technical support and assistance to end-users via phone, email, or in-person.
Troubleshoot and resolve technical problems related to software, hardware, and network issues.
Document issues and resolutions in a help desk ticketing system.
Escalate complex problems to higher-level support teams.
Assist with the installation, configuration, and maintenance of hardware and software.
Provide training and guidance to end-users on software and hardware usage.
Perform other related duties as assigned.

Requirements

Bachelor's degree in Computer Science or related field
3+ years of experience in a help desk or technical support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
Excellent communication and customer service skills
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks and projects.