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Help Desk Specialist with Security Clearance

Ascension Federal Services IncSpringfield, VA🇺🇸United StatesPosted 13 Jul 2026

Why This Role Stands Out

This on-site Help Desk Specialist role at Ascension Federal Services Inc offers a fantastic opportunity to leverage your technical expertise and problem-solving skills in a secure environment, contributing directly to critical operations. If you are a mid-senior level professional with strong customer service abilities and a passion for technical support, you'll thrive in this position where you can further develop your IT skills and contribute to a reputable organization. We encourage you to apply and explore this exciting career path!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Springfield, VA, United States
Posted
1 month ago
Microsoft Office

Job Description

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities

  • Provide technical support and assistance to end-users via phone, email, or in-person.
  • Troubleshoot and resolve technical problems related to software, hardware, and network issues.
  • Document issues and resolutions in a help desk ticketing system.
  • Escalate complex problems to higher-level support teams.
  • Assist with the installation, configuration, and maintenance of hardware and software.
  • Provide training and guidance to end-users on software and hardware usage.
  • Perform other related duties as assigned.

Requirements

  • Bachelor's degree in Computer Science or related field
  • 3+ years of experience in a help desk or technical support role
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment.
  • Strong problem-solving and analytical skills
  • Ability to prioritize and manage multiple tasks and projects.

Benefits

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance/Vision insurance
  • Life insurance

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