Quick overview
Job description
Business Manager - Full Time
Brown Thomas - Dundrum
Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. The company now employs over 1,100 people globally and is available to buy in over 76 locations via CharlotteTilbury.com
About Your Role
A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter – and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it. Not only do they dare to dream it – they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire.
PEOPLE
- People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores in the city
- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
- Driving sales success through motivation of the team to hit daily and monthly KPI targets
- People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes
- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas
- Leading and motivating a #1 team through daily briefs & performance 121 meetings.
- Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Recruitment Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area
COMMERCIAL
- Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
- Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
- Build brand awareness by creating lasting emotional connections with customers
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
- Devise and deliver a compelling eventing strategy for the counter.
OPERATIONAL
- Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures.
- Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
- Adhere to health and safety guidance in the workplace
- Execute flawless visual merchandising and grooming standards on a daily basis
The Person
Shake It Up
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
Win Together
- Strong emotional intelligence and engaging personable skills that can be adapted to suit situation
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
Share the Magic
- Dynamic and inspirational with customers and peers
- Excitement for beauty and artistry
- Passionate leadership taking pride in team success
Embrace the challenge
- Time management and prioritisation
- Agile and solution orientated
- Resilient when dealing with ambiguity
- Confident leadership to galvanise a team through a strong sense of purpose
What is in it for you?
- You can only be the best when you are set up to succeed – not only do we offer on the job training. We offer you the opportunity to attend Charlotte’s Magic Academy – where dreams are truly made. Combining art, commerce and Charlotte’s own values. You will feel truly empowered to live the magic in your role.
- Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business.
- The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development.
- You receive exclusive launches of our incredible products before anyone else – not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks)
- We also offer an incredible staff discount, and access to Tilbury Treats – our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets.
At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process
WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!
