Customer Service Representative

Job Title: Customer Service Representative 
Location: Brooklyn, NY
Company: PruTech Solutions, Inc.

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

Job Description:

Position : Customer Service Representative 

Location : 9 Metrotech Center Brooklyn, NY

Duration : 36 Months

Hours at M-F 8-4:30 however must be flexible in changing hours as we''''re looking to extend hours which will include adding Saturday in our rotation in the upcoming months.

Responsibilities:

What You''''ll Do
• Serve as a primary point of contact for customers via phone and email
• Deliver polished, professional written and verbal communication
• Draft clear, concise, and solution-focused email correspondence
• Accurately document customer interactions in ServiceNow
• Navigate multiple systems efficiently while maintaining attention to detail
• Work independently while contributing positively to a small group dynamic
• Collaborate effectively with team members to ensure consistent service standards

Requesting:
Call center experience
Exceptional customer service skills
Strong written communication and professional email drafting ability
Excellent verbal communication skills
Ability to work effectively within a small team environment
Strong typing skills
Microsoft Office proficiency
ServiceNow experience (preferred)
Technically savvy and quick to learn new systems
Ability to multitask in a fast-paced environment
Dependable, adaptable, quick learner and self-motivated

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.