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Customer Service

Customer Support Representative (m/f/d)

Texas InstrumentsFreising🇩🇪Germany

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationFreising, Germany
Microsoft ExcelCRMCall CenterTicketing Systems

Job description

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your impact:

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

  • Turn customer challenges into success stories
  • Collaborate with cross-functional teams to tackle complex issues
  • Contribute to improving our operational processes and customer experience
  • Use internal systems to respond to customer inquiries and document customer interactions
  • Leverage data to address customer problems and maintain operational success metrics
  • Proactively resolve data discrepancies between TI and customers
  • Gain valuable experience in building both external and internal relationships
  • Be a part of a supportive team environment that values your input and ideas
Minimum requirements:
  • High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field
  • Proficiency in English, written and verbal, communication
Preferred qualifications:
  • You're a natural communicator who can explain complex ideas simply
  • You have an eagle eye for details and take pride in your work
  • Your passion for helping others shines through in every interaction
  • You're a creative problem-solver who thinks on your feet
  • You thrive in a fast-paced environment and can juggle multiple priorities
  • You're comfortable working independently, but also love being part of a team
  • Previous customer service experience is a plus
  • Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
  • Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred
  • Nice to have: German, French, Spanish, or Italian language skills
Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

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