Asset Performance Administrator

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind.

The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers.

With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges.

In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

About the Project

Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.

This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.

Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role overview

The Asset Performance Administrator is responsible for monitoring, analysing and reporting on system, asset and service performance to ensure contractual requirements, performance indicators and service objectives are achieved. The role supports the Performance Assurance Manager by providing data-driven analysis, identifying performance risks, managing asset lifecycle information and supporting decisions relating to obsolescence, residual life and service improvement.

Key Responsibilities

• Monitor and analyse Key Performance Indicators (KPIs) and service performance metrics to assess service quality and contractual compliance.
• Evaluate asset performance, reliability, availability and maintainability trends.
• Identify emerging performance issues and recommend corrective or preventative actions.
• Support the continuous review of system performance against established forecasts and targets.
• Monitor the residual life of assets and components to identify risks of obsolescence.
• Support the identification of refresh and replacement activities required to ensure continued service delivery.
• Maintain accurate information relating to asset performance, supportability, licences, certificates and lifecycle status.
• Analyse maintenance and ownership costs to support value-for-money decisions regarding asset replacement.
• Collaborate across operational, service management and customer-facing teams to ensure effective data management, reporting and decision-making.
• Provide support and cover for wider team activities and undertake other duties as reasonably required.

Essential

• Experience in a performance reporting, business support, service assurance or administrative role.
• Experience working with KPIs, performance metrics, reports or management information.
• Strong analytical and data validation skills.
• Excellent attention to detail and ability to manage evidence and documentation accurately.
• Advanced Microsoft Excel skills and experience using reporting tools.
• Ability to compile, review and present information from multiple data sources.
• Strong organisational and stakeholder management skills.

Desirable

• Experience within rail, transport, infrastructure or other critical operational environments.
• Knowledge of SQL, Power BI or similar reporting tools.
• Knowledge of ISO 55001 Asset Management principles
• Understanding of ITIL or service management practices.
• Experience within transport, technology or service-based environments.
• Experience working with SLAs or contractual reporting.

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.