Senior Manager, Fulfillment Operations – Americas

What You’ll Do

The Senior Manager, Fulfillment Operations – Americas is a key operational leader responsible for managing and optimizing regional fulfillment, distribution, and 3PL operations across all sales channels including Wholesale, Amazon, and Direct-to-Consumer (DTC).

This role serves as the primary operational lead for the Americas distribution network, ensuring best-in-class service, scalability, and cost efficiency while supporting the company’s continued growth. The Senior Manager will oversee day-to-day distribution execution, drive operational excellence initiatives, and act as the primary liaison with 3PL partners to ensure flawless service delivery, performance accountability, and continuous improvement.

The role will partner closely with Commercial, Customer Service, Inventory Management, Transportation, Finance, and Technology teams to strengthen operational discipline, improve visibility, and support future business transformation initiatives.

The position will report to the Executive Director, Fulfillment Operations, Americas.

What You’ll Be Working On

• Manage day-to-day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels.
• Serve as the senior operational owner for all Americas 3PL fulfillment partners, accountable for service, cost, inventory integrity, compliance, capacity planning, and contractual performance.
• Exercises significant autonomy in managing day-to-day operations, resolving complex issues, and driving performance improvements across internal and external stakeholders.
• Own and drive fulfillment performance through KPI management, leveraging operational data and reporting to identify trends, resolve issues, and ensure service, cost, and quality objectives are achieved.
• Lead continuous improvement initiatives across distribution and 3PL operations, identifying opportunities to enhance efficiency, scalability, inventory accuracy, customer service, and overall operational performance.
• Oversee Wholesale/Bulk/DTC Customer Order Fulfillment and Compliance, ensuring timely and accurate processing of orders.
• Manage International Shipments, Routing Guides, and Quality Control processes to ensure the highest standards of product quality and delivery efficiency.
• Oversee the receiving process to ensure the timely and accurate intake of receipts and returns.
• Develop and maintain forecasts in coordination with the 3PL partner to ensure efficient inventory management.
• Support operational readiness for new customers, retailers, marketplaces, and distribution capabilities.
• Partner with our transportation team to ensure transportation plans are executed seamlessly.
• Collaborate with Regional Sales to support international customers, both new and existing, to ensure their needs are met effectively.
• Partner with Commercial team for domestic customer support, working on initiatives to improve customer satisfaction.
• Collaborate with Sales Operations and Production Planning on specific projects, providing expertise and leadership in warehouse operations.
• Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance.
• Champion and drive sustainability initiatives within the warehouse, promoting environmentally responsible practices.
• Ensure all facilities adhere to company standards for quality, compliance, safety, and brand protection.

Must Haves

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field required; master’s degree preferred.
• 8+ years of progressive experience in distribution, fulfillment, logistics, or supply chain operations.
• Proven experience leading 3PL provider relationships, performance governance, and multi-site distribution operations in a fast-paced environment.
• Experience leading and developing high-performing operational teams and cross-functional stakeholders.
• Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement.
• Strong understanding of fulfillment operations across wholesale, e-commerce, marketplace, and retail channels.
• Experience developing KPIs, governance processes, and performance management routines with strong business process analysis capability.
• Strong analytical, communication, and stakeholder management skills.
• Experience supporting systems implementations, process transformation, and change management initiatives.
• Experience with SAP, WMS, OMS, or transportation management systems preferred.
• Consumer goods, beauty, luxury, or retail industry experience preferred.
• Experience working in a multi-national and -cultural environment preferred.
• Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization.
• Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.
• Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.
• Required to be on-site in NJ 3PL, 5 days a week, M-F. Some travel may be required to TX 3PL, <20%.

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