Systems Administrator with Security Clearance

Zachary Piper Solutions is seeking an experienced Systems Administrator to join a l eading federal technology services provider, supporting secure, mission-critical IT operations for government clients. This a fully onsite role in Lorton, VA, requires swing shift of 2pm - 10:30pm EST , and requires an active TS/SCI security clearance, or TS w/ SCI eligibility* This position focuses on advanced technical troubleshooting, Microsoft Windows and Azure administration and support, scripting and automation, and end-user service delivery. The Systems Administrator will collaborate with higher-tier technical teams to resolve complex incidents, maintain operational efficiency, and support mission-critical IT services. Responsibilities of the Systems Administrator:

• Respond to technical inquiries and support requests through phone, email, and chat, providing timely resolutions and exceptional end-user service.
• Troubleshoot and resolve technical issues involving Microsoft Windows, Azure services, Microsoft Teams, Outlook, and other enterprise collaboration tools.
• Support users operating within a secure Azure enterprise environment, providing technical guidance, resolving recurring issues, and improving end-user proficiency.
• Investigate advanced technical incidents, perform root-cause troubleshooting, and escalate complex issues to higher-tier support teams when necessary.
• Document technical issues, troubleshooting procedures, resolutions, and escalations within the ticketing system while maintaining compliance with established SLAs and SLOs.
• Develop, maintain, and troubleshoot PowerShell scripts to automate routine administrative tasks, streamline processes, and improve system management.
• Utilize scripting languages such as PowerShell, Bash, and Python to support troubleshooting, automation, and operational efficiency.
• Maintain and expand internal knowledge base documentation, including known issues, technical workarounds, troubleshooting procedures, and best practices.
• Collaborate with higher-tier support personnel and cross-functional IT teams to resolve escalated incidents and ensure continuity of enterprise IT operations.
• Apply analytical troubleshooting, effective communication, and customer-focused problem-solving to support a fast-paced, high-visibility technical environment. Qualifications for the Systems Administrator:
• 3+ years of IT support experience, including 3+ years of hands-on Microsoft Windows troubleshooting and administration.
• Familiarity with Microsoft Azure services and cloud-based enterprise environments.
• Experience developing and troubleshooting PowerShell scripts for automation and system management; familiarity with Bash, Python, or similar languages.
• Foundational networking knowledge, including IP addressing, DNS, DHCP, and VPNs.
• Strong technical troubleshooting, analytical, and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills, customer service orientation, and adaptability in fast-paced environments.
• DoD 8140-compliant certification (CompTIA Security+, CEH, CySA+, or equivalent).
• Active TS/SCI clearance, or TS w/ SCI eligibility*
• Ability and Willingness to work fully onsite in Lorton, VA, in adherence to the swing shift of 2pm - 10:30pm EST
• Preferred:
• Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent technical/scripting knowledge.
• Experience with ITSM best practices and ITIL frameworks.
• Hands-on Windows Server support and troubleshooting in production environments.
• Microsoft Azure certification (AZ-900, AZ-104, or equivalent).
• Experience with Jira Service Desk for ticketing, workflows, or administration. Compensation for the Systems Administrator:
• Salary Range: $100,000 - $120,000 *depending on experience*
• Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law This job opens for applications on 11/13.

Applications for this job will be accepted for at least 30 days from the posting date. #LI-MS1 #LI-ONSITE Keywords: Systems Administrator, System Administrator, Systems Administration, IT Systems Administrator, Windows Systems Administrator, Windows Administrator, Junior Systems Administrator, IT Administrator, IT Support Specialist, Technical Support Specialist, IT Support Engineer, Desktop Support Engineer, Desktop Support Technician, Help Desk Technician, Service Desk Analyst, Tier 2 Support, Tier 3 Support, Enterprise IT Support, End User Support, End User Computing, Microsoft Windows, Windows 10, Windows 11, Windows Server, Windows Server Administration, Windows Troubleshooting, Windows Operating Systems, Microsoft Azure, Azure Cloud, Azure Services, Azure Administration, Azure Active Directory, Microsoft Entra ID, Cloud Computing, Cloud Infrastructure, Cloud Support, Cloud Troubleshooting, Microsoft 365, Office 365, Microsoft Teams, Microsoft Outlook, Exchange Online, Active Directory, Group Policy, GPO, User Account Management, Identity and Access Management, Access Control, Privileged Access, PowerShell, PowerShell Scripting, PowerShell Automation, Scripting, Script Development, Task Automation, Process Automation, System Management, Bash, Python, Windows Command Line, Command Prompt, Networking Fundamentals, Network Troubleshooting, TCP/IP, IP Addressing, DNS, DHCP, VPN, LAN, WAN, Network Connectivity, Remote Access, Incident Management, Incident Response, Problem Management, IT Service Management, ITSM, ITIL, Service Desk, Help Desk, ServiceNow, Jira Service Desk, Ticketing Systems, Ticket Management, SLA, SLO, Escalation Management, Technical Escalations, Root Cause Analysis, Technical Troubleshooting, System Troubleshooting, Application Support, Enterprise IT Operations, IT Infrastructure, System Maintenance, System Monitoring, Knowledge Base Management, Technical Documentation, Customer Service, Customer Support, End User Experience, DoD 8140, DoD 8570, CompTIA Security+, Security+, CEH, Certified Ethical Hacker, CySA+, AZ-900, AZ-104, Microsoft Azure Fundamentals, Microsoft Azure Administrator, National Security Systems, NSS, Classified Environments, Secure Enterprise Environments, Federal IT Support, Government IT Support, TS/SCI, Top Secret, SCI Eligibility