Senior Director, Client Support

Introduction:

As the Senior Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.

Responsibilities:

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers, and processors
• Deliver operational readiness, improve our operating model, and enhance partner support
• Establish and sustain a well-managed operating environment and deliver impactful results

Requirements:

Basic Qualifications:

• HS Diploma, GED, or equivalent certification
• At least 9 years of experience in client support, account management, or relationship management within the payments, fintech, or financial services industries
• At least 6 years of people leadership and performance management experience

Preferred Qualifications:

• Bachelor's or Master's Degree
• Experience working within a major payment network
• 12+ years of experience in client support, account management, or relationship management within the payments, fintech, or financial services industries
• 8+ years of people leadership and performance management experience