Housekeeping Manager

Job Title: Housekeeping Manager

Department: Operations
Reports To: General Manager / Yoav Henig
FLSA Status: Exempt (subject to classification review)

SUMMARY:

The Housekeeping Manager is responsible for overseeing daily housekeeping operations, cleanliness, and presentation throughout residential units, guest areas, common areas, and back-of-house spaces, as applicable. This position ensures housekeeping services meet established quality, safety, and resident and guest service standards.

The Housekeeping Manager leads housekeeping employees, manages schedules and inspections, oversees cleaning supplies and linen inventory, and works closely with the General Manager and other departments to maintain clean, welcoming property.

RESPONSIBILITIES:

·  Oversee the daily housekeeping and cleanliness of residential, guest, common, and back-of-house areas, as applicable.

·  Establish and maintain housekeeping standards, procedures, schedules, and inspection processes.

·  Conduct regular inspections to ensure cleanliness and presentation standards are consistently maintained.

·  Coordinate housekeeping assignments and ensure work is completed accurately and within established timelines.

·  Monitor housekeeping supplies, linens, equipment, and inventory and coordinate replenishment as needed.

·  Address housekeeping-related concerns and service requests promptly and professionally.

·  Recruit, train, supervise, schedule, and evaluate housekeeping employees.

·  Establish daily priorities and ensure appropriate staffing based on operational needs.

·  Provide coaching and corrective guidance to employees in coordination with Human Resources and the General Manager.

·  Ensure employees follow company policies, departmental procedures, safety requirements, and service standards.

·  Assist with departmental budgeting, purchasing, inventory control, and expense management.

·  Review invoices and vendor services for accuracy as assigned.

·  Maintain relationships with contractors, suppliers, and service providers.

·  Collaborate with Guest Services and other departments to resolve resident and guest concerns.

·  Maintain a professional and service-oriented environment at all times.

·  Perform other duties and responsibilities as assigned by the General Manager and Supervisors.

QUALIFICATIONS:

·  High school diploma or equivalent required; associate or bachelor’s degree in hospitality management, Business Administration, or a related field preferred.

·  Minimum of 3–5 years of experience in housekeeping, hospitality, condominium, residential, or property operations.

·  Previous supervisory or management experience required.

·  Experience managing housekeeping operations, cleaning procedures, linen inventories, staff schedules, and quality inspections strongly preferred.

·  Experience coordinating housekeeping-related suppliers and service providers.

·  Strong leadership, organizational, communication, and problem-solving skills.

·  Ability to prioritize multiple operational needs in a fast-paced environment.

·  Strong commitment to resident and guest service.

·  Basic computer skills and ability to utilize property-management, scheduling, and other business systems.

·  Bilingual English/Spanish preferred.

PHYSICAL REQUIREMENTS:

·  Ability to stand and walk for extended periods.

·  Ability to bend, stoop, kneel, reach, climb stairs, and perform routine property inspections.

·  Ability to lift and/or move up to 50 pounds as necessary.

·  Ability to work in various indoor property areas and occasionally outdoors.