Lead Customer Success Manager

Lead Customer Success Manager – London | £40k - £60k Hexwired has partnered with a company who are an AI Start up and are already excelling in their field. They are looking for a Lead Customer Success Manager based in London who will help to build a product that customers trust within a company built on AI. The main responsibilities for the Lead Customer Success Manager in London are to own relationships with the company’s clients once they begin using the platform. Requirements

• 3+ years in a client-facing B2B SaaS role.
• Proven ability to build with AI tools—designing and deploying workflows/automations that solve operational problems.
• Experience managing high-value client relationships and driving product adoption.
• Track record converting pilots to paid and maintaining strong retention.
• Comfortable with technical concepts (APIs, integrations, data imports/exports, webhooks).
• Strong diagnostic skills and methodical root-cause analysis.
• Excellent written/verbal communication; able to explain technical topics to non-technical audiences.
• Thrives in a fast-moving early-stage startup environment. The salary for this Lead Customer Success Manager role will be £45,000 - £60,000. The company is rapidly expanding and are at the forefront of their industry. They are looking to pay circa up to £60k along with an excellent benefits package. If you’re interested in this Lead Customer Success Manager role in London, please apply. For more information on this role, or any other jobs across; Embedded, C++ programming, Embedded Linux, Golang Development, Machine Learning, Data Science or Simulation contact us today