Sr. Workflow Software Engineer with IBM BPM, Piscataway, NJ / Charlotte, NC (Hybrid- 3 days Onsite)

Job Description:

• Partner with business stakeholders to gather requirements and lead process and workflow design sessions
• Design, build, and test BPM workflows and automation solutions end to end
• Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
• Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
• Diagnose and resolve workflow or system issues while providing ongoing technical support
• Create and maintain documentation for workflows, processes, configurations, and standards
• Operating at the intersection of financial services and technology, the Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.

• Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience 
• 5+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required.
• Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
• Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems
• Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
• Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting