Risk Analyst

• Full-time role - Monday-Friday between 8am and 5pm AEST

The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and is responsible for detecting, deterring and fighting financial crime.

What's the role?

As a Risk Analyst within Westpac's Financial Crime Surveillance team, you will play a key role in safeguarding our customers, communities and organisation from financial crime. Working as part of the first line of defence, you will identify, assess and manage risks relating to AML, sanctions and customer due diligence, while investigating cases, supporting stakeholders, and delivering strong risk and compliance outcomes.

Responsibilities:

• Review and assess AML, sanctions and customer due diligence activities, applying a risk-based approach.
• Investigate alerts, cases and customer events to determine appropriate actions and outcomes.
• Manage customer and stakeholder interactions, including sensitive and complex conversations.
• Manage customer calls in line with Westpac's customer-centric approach, delivering positive customer outcomes.
• Support customer offboarding, account restrictions and other risk mitigation activities.
• Adhere to effective controls across all financial, regulatory and compliance requirements and processes.
• Identify and elevate potential financial, regulatory and compliance risks to the business and the Westpac Group.
• Identify emerging risks, trends and opportunities for process improvement.
• Partner closely with internal stakeholders to ensure regulatory obligations are met and positive customer outcomes are achieved.

Training and Support

We'll set you up for success with a comprehensive 7-week New Starter Framework, including:

• Face-to-face training in the office, with your team manager on hand for guidance and support.
• Full systems learning and accreditation, so you're confident and ready to hit the ground running.
• After training, you'll move to a hybrid work model - 2 days in the office and 3 days working from home each week.

What do I need?

You'll be someone who enjoys solving problems, assessing risk and delivering great outcomes for customers and stakeholders.

You will also bring:

• Experience in financial services, operations, compliance, risk or financial crime.
• Strong analytical and investigative skills with excellent attention to detail.
• Confidence managing customer conversations and stakeholder relationships.
• Ability to make sound decisions while balancing customer, risk and regulatory considerations.
• Strong written and verbal communication skills.
• Exposure to AML, KYC, sanctions, fraud, compliance or related disciplines will be highly regarded.

We're obsessed with becoming our customers' banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help you grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page , under the 'Diversity, sustainability and flexibility' section.