Beverage Server - Full Time

The primary responsibility of the Beverage Server is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

• Greets and welcomes all guests in a pleasant and professional manner. 
• Provides timely cocktail service in a friendly and courteous manner. 
• Keeps assigned areas clean and empty of glasses and bottles. 
• Constantly looks for service opportunities. 
• Responds to and resolves guest complaints. 
• Answers guest questions and is knowledgeable about property events and attractions. 
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser. 
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round 
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests 
• Maintains clean and stocked workstation 
• Handles money according to procedure 
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines 
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos 
• Promotes casino events and programs 
• Works closely with Total Rewards Center to promote new card sign up programs. 
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor 
• Provides personalized service and uses guest names 
• Resolves service problems according to guidelines 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift. 
• Must be able to lift and carry 20lbs. 
• Must be able to work in extreme heat during the summer months. 
• Must be able to stand for entire shift. 
• Must be able to access service area when picking up beverage orders. 
• Must be able to converse over the telephone in an environment with loud background noise. 
• Must be able to stoop, bend and reach. 
• Must have the manual dexterity required to write drink orders, prepare drinks and garnishes and beverage orders. 
• Must be able to listen and respond to visual and aural cues. 
• Must be able to simultaneously handle the demands of many customers. 

• Must be a minimum of 21 years of age or older. 
• One-year previous high volume cocktail experience. 
• Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required. 
• Must possess excellent customer service and communication skills. 
• Must be able to initiate and engage in conversation in a professional and friendly manner. 
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. 
• Must be able to work any day of the week and scheduled shift. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance. 
• Work requires knowledge of tray service and cocktail ingredients. 

Hourly Rate: $7.01 per hour plus tips