Senior Service Desk Engineer (Level 2) - Hybrid MSP

Lyra Technology Group, through Concept Data in Adelaide, seeks a Service Desk Engineer Level 2 to deliver advanced technical support for clients. You will act as escalation for Level 1, mentor junior staff, manage ticket lifecycles, and drive service improvements in a growing MSP environment.

The role offers hybrid work with two days from home, working with senior engineers on diverse technologies and client environments.