Customer service expert

Customer Service Expert | Beith, United Kingdom | On-site | £12.71 per hour

This employer is a leading customer experience management company, recognised globally and as a top workplace in the UK, known for its commitment to achieving outstanding results and fostering a positive employee environment. They are hiring for Customer Service Specialists to support a vital student loan campaign, playing a crucial role in helping students finance their academic futures.

The Role

• Receive inbound calls to assist students with loan applications for university.
• Provide support on payments, eligibility, funding, and other loan-related queries.
• Make a tangible difference by helping students with their financial planning for higher education.
• Work in a fast-paced, dynamic contact centre environment.
• Engage with a variety of customer needs, from simple queries to more complex issues.

What You'll Need

• Excellent people skills and confidence in using computer systems.
• Ability to learn effectively in a virtual training environment.
• Resilience and determination to handle challenging calls professionally.
• Strong listening skills to accurately understand and address customer queries.
• Ability to multitask and navigate complex systems efficiently.
• Flexibility regarding working hours and a commitment to good attendance.

What's On Offer

• Comprehensive paid training, including classroom and "nesting" phases.
• Opportunities for career advancement through internal progression paths.
• Access to a robust Employee Assistance Programme, including counselling and GP services.
• Various employee perks and discounts on retail, entertainment, and lifestyle services.

Apply via Haystack today!