Consumer Relations Senior Representative

About Monster Energy:

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day in the Life:

In the position of Senior Consumer Relations Representative, you will deliver exemplary customer service to customers or consumers by providing accurate information, timely solutions to questions, inquiries, or problems. Work closely with internal teams to actively participate in resolution of inquiries, ensure customer requests are reviewed, processed, and analyzed in timely manner.

The Impact You'll Make:

• Answer calls, e-mails, and written communication from consumers regarding all product lines.
• Create and maintain reports in the Consumer Relations database by inputting new consumer inquiries.
• Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Act as coordinator, gather additional information, and work closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform additional duties as assigned.

Who You Are:

• Prefer a Bachelor's Degree in the field of Communications, Business, or equivalent experience.
• Additional Experience Desired: Between 3-5 years of experience in consumer relations, customer service or call center
• Additional Experience Desired: Between 1-3 years of experience in with CRM, such as ClickUp or Salesforce
• Computer Skills Desired: Proficient in Microsoft Office Suite, specifically Intermediate to advanced level of Excel functionality. Excellent data entry skills.
• Additional Knowledge or Skills to be Successful in this role: Fluent in Spanish or French a plus (read/write/speak)