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Application Support Lead

WB Solutions LLCNew York, NY🇺🇸United StatesPosted 13 Aug 2026

Why This Role Stands Out

This Application Support Lead role offers a fantastic opportunity to deepen your expertise in ITIL and stakeholder management while driving critical application support functions for a reputable company. If you are a seasoned professional with strong analytical and communication skills, eager to lead a team and ensure seamless service delivery, this on-site position in New York is an excellent next step for your career. You'll find a collaborative environment where your leadership will directly impact client satisfaction and operational efficiency.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
New York, NY, United States
Posted
4 weeks ago
JiraStakeholder Management

Job Description

Application Support Lead
NYC, NY

Only Local


Mandatory Areas

Application Support
Stakeholder Management
ITIL

 

Application Support (Onsite Service Lead) Role SummaryThe Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices Required Skills & Experience 8-12 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience Experience in onsite-offshore model Strong analytical and communication skills Experience with tools like ServiceNow/Jira LocationOnsite (Client Location) New York

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