ServiceNow Architect // Remote

About Jade:
Jade Global is a well-positioned, long-time ServiceNow Implementation Partner. We create value through our vast portfolio of IT and business services delivered by highly skilled developers and architects.

Role Summary:
The ServiceNow Architect (ITSM/ITOM) will be responsible for managing and optimizing the ServiceNow platform, designing and configuring ITSM/ITOM modules, integrating external platforms, maintaining CMDB, automating processes, and leading client discussions on best practices.

Key Responsibilities:

• Develop, configure, and troubleshoot ServiceNow ITSM/ITOM modules.
• Configure workflows for Incident, Problem, Change, Knowledge, and Request Management.
• Manage and enhance ITOM functions: Discovery, Event Management, Service Mapping, Cloud Management.
• Integrate ServiceNow with external systems using REST/SOAP APIs.
• Maintain accurate CMDB with Discovery & Service Mapping best practices.
• Automate processes via Flow Designer, workflows, scripting.
• Deliver dashboards & performance analytics.
• Lead client meetings, roadmap development, and technical consultant assignments.

Education & Requirements:

• Bachelor's degree in CS/IT or related field.
• 4 6 years of ServiceNow development experience.
• Certifications (Compulsory): CSA, CAD, CIS-ITSM or CIS-ITOM.
• Strong knowledge of JavaScript and web-based languages (CSS, Jelly, XML, HTML, Glide).
• Hands-on ITSM/ITOM configuration and integration experience.
• Strong ITIL understanding and agile methodology exposure.
• Excellent communication and presentation skills.