Cyber Ops Lead I SOC Lead(110724-1)

ROLE_DESCRIPTION
"• 5+ years of experience in a Security Operations Center or similar cyber defense role, including at least 1-2 years in a lead, senior analyst, or shift-lead capacity

• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams (eg., system changes, outages, access requests, infrastructure-related findings).
• Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling"

SKILLS_REQUIRED
"Case & Queue Management

• Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and ownership; track cases through to resolution.
• Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they become backlogs.
• Ensure consistent documentation, categorization, and closure quality across all cases.

SOC Leadership & Operations
Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.

• Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
• Serve as a senior escalation point for analysts on complex or ambiguous cases.
• Drive continuous improvement Of detection content, playbooks, and standard operating procedures.

Partnering with Technology Operations

• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams (eg., system changes, outages, access requests, infrastructure-related findings).
• Coordinate response and remediation activities that require Tech Operations involvement, ensuring clear handoffs and shared visibility into status.
• Participate in change management and operational reviews where security input is needed.

Incident Response

• Support incident response efforts, including initial triage, containment recommendations, and coordination across teams during active incidents.
• Contribute to post-incident reviews and help translate lessons learned into process or tooling improvements.

Mentorship & Team Development

• Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills development.
• Help set expectations for case quality, communication, and escalation practices.

Reporting & Metrics

• Track and report on SOC operational metrics (case volume, time-to-triage, time-to-resolution, escalation rates) to the Director, Cyber Defense & Strategy.
• Flag trends or recurring issues that indicate a need for process, tooling, or staffing changes.

Required Qualifications
5+ years of experience in a Security Operations Center or similar cyber defense role, including at least 1-2 years in a lead, senior analyst, or shift-lead capacity

• Demonstrated experience managing case/ticket queues and driving them to resolution in a fast-paced environment.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling

Solid understanding Of incident response fundamentals (triage, containment, escalation).

• Comfortable working cross-functionally with Technology Operations, IT, and Engineering teams.
• Strong written and verbal communication skills; able to translate technical detail for varied audiences.
• Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift coverage as needed.

"
ESSENTIAL_SKILLS
"5+ years of experience in a Security Operations Center or similar cyber defense role, including at least 1-2 years in a lead, senior analyst, or shift-lead capacity

• Demonstrated experience managing case/ticket queues and driving them to resolution in a fast-paced environment.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling

Solid understanding Of incident response fundamentals (triage, containment, escalation).

• Comfortable working cross-functionally with Technology Operations, IT, and Engineering teams.
• Strong written and verbal communication skills; able to translate technical detail for varied audiences.
• Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift coverage as needed."

KEYWORDS
Cyber Defesne SOC, SIEM, EDR
EXPERIENCE_RANGE_IN_REQUIRED_SKILLS
8 to 10
Role Descriptions: Case Queue Management Own the SOC case queue triage incoming alerts| tickets| and requests assign priority andownership track cases through to resolution. Maintain SLAs for case handling and escalation identify and clear bottlenecks before theybecome backlogs. Ensure consistent documentation| categorization| and closure quality across all cases. SOC Leadership OperationsLead day-to-day SOC operations| including monitoring| alert triage| and initial incidentresponse. Coordinate shift coverage and on-call rotations to maintain continuous monitoring. Serve as a senior escalation point for analysts on complex or ambiguous cases. Drive continuous improvement Of detection content| playbooks| and standard operatingprocedures. Partnering with Technology Operations Act as the primary liaison between Cyber Defense and Tech Operations on issues that spanboth teams (eg.| system changes| outages| access requests| infrastructure-related findings). Coordinate response and remediation activities that require Tech Operations involvement|ensuring clear handoffs and shared visibility into status. Participate in change management and operational reviews where security input is needed. Incident Response Support incident response efforts| including initial triage| containment recommendations| andcoordination across teams during active incidents. Contribute to post-incident reviews and help translate lessons learned into process or toolingimprovements. Mentorship Team Development Mentor and provide day-to-day guidance to SOC analysts support onboarding and skillsdevelopment. Help set expectations for case quality| communication| and escalation practices. Reporting Metrics Track and report on SOC operational metrics (case volume| time-to-triage| time-to-resolution|escalation rates) to the Director| Cyber Defense Strategy. Flag trends or recurring issues that indicate a need for process| tooling| or staffing changes.

Essential Skills: Experience in a regulated industry (healthcare| financial services| or similar) handlingsensitive data. Relevant certifications such as GCIH| GCIA| Security| CySA| or equivalent. Familiarity with cloud environments (AWSlAzure) and common cloud security tooling. Prior experience building or refining SOC playbooks| runbooks| or standard operatingprocedures.

What Success Looks Like in the First 6 Months SOC case queue is triaged consistently with clear ownership and no unexplained aging Escalation paths to Tech Operations are documented and running smoothly| with fewerdropped handoffs. Analyst team has clear expectations| regular feedback| and improving case quality.

Director| Cyber Defense Strategy has reliable visibility into SOC health through regularreporting
Desirable Skills:
Keyword:
Skills: Digital : Microsoft Azure~Digital : Amazon Web Service(AWS) Cloud Computing~Cyber Security~MSS - Security Operations Center (SOC)~Microsoft Identity And Access Management
Experience Required: 8-10