VP, Client Service (Healthcare- Life Sciences + BioPharma)

Role & Responsabilities

Own and grow a significant strategic enterprise account, driving revenue expansion, executive relationships, delivery success, and client satisfaction.
Partner closely with Business Development to drive account expansion and new opportunities by aligning client needs with Bounteous’ engineering, cloud, data, product engineering, and AI capabilities.
Serve as a trusted advisor to Fortune 100 C-suite leaders, guiding enterprise transformation through healthcare expertise and AI-enabled solutions.
Lead multi-year account strategies and executive business reviews to ensure alignment across client priorities, Bounteous business units, and delivery leadership.
Oversee the commercial and operational performance of the portfolio, including pipeline management, forecasting, financial performance, margin protection, risk mitigation, and compliance.
Lead cross-functional teams across consulting, engineering, delivery, and product leadership to execute complex enterprise transformation programs.
Ensure delivery of scalable, client-centric digital transformation initiatives with accountability for solution estimates, SOW development, resource planning, and commercial governance.
Build and mentor high-performing teams while serving as a visible ambassador for the Health business unit with clients, partners, and industry forums.

Preferred Qualifications

15+ years of consulting, client service, or account leadership experience within healthcare or life sciences organizations.
10+ years leading technology-enabled business transformation initiatives, including digital modernization and enterprise program delivery across pharmaceutical, biotech, payer, or healthcare enterprises.
Deep expertise in life sciences commercialization processes, including pricing, rebates, contracting, and distribution models within pharmaceutical and biopharma organizations.
Proven experience growing strategic enterprise accounts through engineering services, including cloud modernization, data platforms, product engineering, and AI-enabled business transformation.
Familiarity with life sciences commercial platforms supporting rebate adjudication, pricing, contracting, or chargeback processes.
Proven success managing large client portfolios and driving revenue growth within consulting, digital transformation, or professional services environments.
Outstanding executive presence with the ability to influence C-suite stakeholders and lead strategic transformation discussions.
Strong leadership experience guiding cross-functional consulting, engineering, and delivery teams in complex enterprise environments.
Excellent communication, negotiation, and presentation skills.
BA/BS degree or equivalent consulting experience