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Window Server Admin - Fulltime - Irving, TX (Hybrid)

Mpower Plus Rezolve AI Group LTDIrving, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationIrving, TX, United States
SQLRoot Cause AnalysisServiceNowWindows ServerITIL

Job description

Job Summary
We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills. The role involves supporting a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical, self-driven, and capable of independently troubleshooting complex issues while quickly acquiring domain knowledge.
Key Responsibilities
  • Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
  • Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
  • Monitor application health, investigate incidents, and perform root cause analysis (RCA).
  • Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
  • Create and maintain support documentation, SOPs, and knowledge base articles.
  • Ensure adherence to SLAs and support critical production incidents as required.
Required Skills & Qualifications
  • Strong SQL experience (L2/L3):
    • Writing complex SELECT queries, joins, subqueries, and views
    • Performance troubleshooting and basic query optimization
    • Data validation and analysis
  • Good working knowledge of Windows Administration:
    • Windows Server (services, scheduled tasks, event logs)
    • File system permissions and basic system troubleshooting
  • Experience supporting enterprise applications in a production environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple issues simultaneously.
  • Excellent communication skills for interaction with cross-functional teams.
Nice to Have / Preferred Skills
  • Experience supporting backup, storage, or asset-tracking systems
  • Exposure to:
    • Incident and change management tools (ServiceNow or similar)
    • Batch jobs, schedulers, or background services
    • GIRA and AUTOSYS
  • Understanding of ITIL-based support processes

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