Why This Role Stands Out
This entry-level Night Auditor/Porter role at AccorHotel offers fantastic opportunities for growth within a renowned global hospitality brand, allowing you to develop essential operational and guest service skills. You'll thrive here if you have a keen eye for detail and enjoy providing exceptional service, contributing to a positive guest experience while gaining valuable experience in hotel operations. This is a wonderful chance to launch your career in a dynamic environment with the potential for advancement.
Quick Overview
Job Description
The Novotel Wolverhampton which is part of Fairview Hotels portfolio of hotels. We are a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54.
We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.
Fairview Hotels can offer the following benefits:
Free parking, Uniform, Meal whilst on duty
Two Bonus breaks each year following 6 months service
Job Summary
The Night Auditor/porter plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. Providing additional security and safety to guests. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting
- Manage front desk operations, including check-ins and check-outs
- Provide outstanding guest services by addressing inquiries and resolving issues promptly
- Maintain a clean and organised front desk area, along with hotel public space
- Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers
- Assist with any administrative tasks as required during the night shift
- Late bar service, serving drinks and taking payments
- Public area cleaning and ensure car park is clean and tidy
- Setting up our small meeting rooms and ensure cleaned overnight
- Floor walks to maintain safety and security throughout the night
Ideally previous night work or reception in hotels or hospitality environment
You must have the right to work in the UK.