Quality & Operational Support Coordinator

Quality & Operational Support Coordinator

Location: Newcastle upon Tyne
Contract: Initial 6-month contract

About the Opportunity

Do you have strong administrative, organisational and attention-to-detail skills, with an interest in quality, governance and operational processes?

Our client is looking for a Quality & Operational Support Coordinator to support the Quality Management System Manager within an operation delivering services to a major UK High Street Bank.

This is an excellent opportunity for someone with experience in administration, operational support, quality assurance or governance who enjoys working with structured processes, maintaining accurate documentation and supporting continuous improvement.

You will play an important role in maintaining the operation's Quality Management System (QMS), supporting internal audits, monitoring governance activities and ensuring records, reports and actions are accurately maintained.

Key Responsibilities

• Support the maintenance of the Quality Management System (QMS), including associated documentation and records.

• Maintain controlled documents, procedures, governance logs and review schedules.

• Carry out or support scheduled internal audits using established processes and templates.

• Complete governance and operational control checks, accurately recording outcomes.

• Gather and review supporting evidence, identifying gaps, inconsistencies or exceptions and escalating where appropriate.

• Record and monitor audit findings, corrective actions and improvement activities through to completion.

• Support document reviews, Root Cause Analysis (RCA) and continuous improvement initiatives.

• Produce routine management information, reports and governance documentation.

• Assist with preparation for internal and external audits and governance reviews.

• Build effective working relationships with colleagues and stakeholders across the operation.

About You

We are keen to hear from candidates who are organised, methodical and comfortable working with documentation, records and established procedures.

You will ideally have:

• Previous experience in an administrative, operational support, quality, governance or similar coordination role.

• Experience maintaining accurate records, documentation and structured processes.

• The ability to follow established procedures, checklists and control requirements.

• Confidence reviewing information, identifying gaps or inconsistencies and escalating issues appropriately.

• The ability to manage competing priorities and meet deadlines.

• Good working knowledge of Microsoft Excel and Word.

• A reliable, collaborative approach with a strong sense of accountability.

Desirable Experience

The following would be advantageous but are not essential:

• Experience working within a Quality Management System (QMS).

• Knowledge of ISO 9001 or ISO 9000 quality management principles.