iPad Refresh Support Technician _ onsite in Pineville, Kentucky _ 12+ Months Contract on W2 (USC/EAD)

Job Title

iPad Refresh Support Technician

Location

Pineville, Kentucky

Duration

12 months

Priority

Urgent

# Of Positions

2

Job Description

iPad Refresh Support Technician

Duration: 6-12 months) + possibility to extend

Ideal start date: Asap

Location: Pineville, Kentucky

What will you be doing?

Position Overview:

The Client is seeking one customer-focused iPad Refresh Support Technician to guide users step by step through enterprise iPad setup and refresh appointments in Pineville, Kentucky. This is a six-month contract assignment anticipated to begin ASAP. The technician will provide patient, one-on-one assistance to users with varying levels of technical experience and will work alongside experienced end-user computing staff using established work instructions.

Responsibilities:

• Guide users step by step through scheduled enterprise iPad setup and refresh appointments.
• Assist with device enrollment, Wi-Fi connectivity, and managed-device setup.
• Support Microsoft Company Portal, multifactor authentication (MFA), and Microsoft Authenticator configuration.
• Install and validate required business applications, user logins, and device access.
• Assist users with home-screen configuration required for business use.
• Troubleshoot basic connectivity, authentication, application, and device-management issues.
• Follow detailed checklists and accurately document completed work, exceptions, and escalations.
• Provide professional, patient, one-on-one support to users with varying levels of technical experience.

Qualifications:

• Strong working knowledge of Apple iPads and iOS/iPadOS.
• Experience supporting multifactor authentication (MFA), Microsoft Authenticator, Microsoft Company Portal, and managed devices.
• Ability to install, configure, and validate business applications.
• Strong troubleshooting skills involving connectivity, authentication, and device-management issues.
• Ability to follow a detailed checklist and accurately document completed work or escalations.
• Professional, patient, and comfortable providing one-on-one user support.
• Ability to work onsite in Pineville, Kentucky for the duration of the assignment.
• Preferred: Experience with enterprise mobile device management.

Tools and Technologies:

• Apple iPad and iOS/iPadOS
• Microsoft Company Portal
• Microsoft Authenticator and multifactor authentication (MFA)
• Enterprise mobile device management tools
• Wi-Fi and managed-device enrollment tools
• Business application installation and validation tools