Temporary Full-Time Human Resources Specialist

SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity

The HR Generalist will play a critical role in delivering a seamless employee experience across key moments of the employee lifecycle. Reporting to the HR Manager, this role serves as the first point of contact for many employee needs while owning essential HR operational processes including onboarding, accommodations administration, non-exempt timekeeping support, policy management, employment verifications, and I-9 compliance.

The ideal candidate is proactive and detail-oriented, exceling at providing exceptional employee support while managing critical HR processes with accuracy and discretion. Serve as the primary point of contact for employee and manager HR inquiries, managing the HR inbox and delivering timely, high-quality support while building trusted relationships across the organization. Coordinate and administer onboarding activities, creating a seamless and engaging new hire experience through successful integration into the organization.

Ensure compliance with all I-9 and new hire documentation requirements. Administer employee accommodation requests, including intake, documentation, case tracking, and coordination with HR leadership throughout the interactive process. Process employment verification requests accurately and efficiently while maintaining confidentiality and data integrity. Maintain employee records and HRIS data with a high degree of accuracy, confidentiality, and attention to detail.

Support the administration, communication, and maintenance of HR policies, procedures, and employee handbook content, ensuring employees have access to current and accurate information. Manage and enhance the HR Knowledge Base (HRKB), ensuring employees have access to accurate, up-to-date resources while identifying opportunities to improve self-service and reduce recurring questions. Drive operational excellence by implementing process improvements that enhance the employee experience, strengthen compliance, improve scalability, and increase team efficiency.

How your role expectations will progress as an HR Generalist in the first 30, 90, and 180 days:
Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Develop a strong understanding of HR systems, processes, and policies, including onboarding, accommodations, timekeeping, employment verifications, and employee self-service resources.

Begin supporting employee needs through the HR inbox and assist with onboarding administration, including I-9 compliance and new hire documentation. Build effective working relationships with key stakeholders across HR, People Operations, Recruiting, Employee Engagement, and Payroll teams, along with the broader organization. Independently manage routine employee inquiries, HR inbox administration, onboarding activities, and employment verification requests.

Identify opportunities to improve HR resources, self-service tools, and operational processes to enhance the employee experience and team efficiency. Serve as a trusted HR resource by independently managing onboarding, employee support, accommodations administration, timekeeping inquiries, and other core HR operations. Drive improvements to HR processes, knowledge management resources, and employee self-service tools that enhance efficiency, scalability, and the overall employee experience.

Partner effectively with HR, People Operations, Recruiting, Employee Engagement, Payroll, and business leaders to deliver consistent, compliant, and high-quality support across the employee lifecycle. Bachelor's Degree in Human Resources, Business Administration, or a related field, or equivalent experience. Strong customer service orientation with a passion for providing an exceptional employee experience. Strong written and verbal communication skills with the ability to handle sensitive and confidential information. Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.

Ability to learn new systems, processes, and policies quickly.