Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$48,000 - $64,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

33 Phoenix Drive

Thorofare, NJ

The Job You Will Perform:

• Initial point of contact for Sales and Customer.  Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design. 

• Developing strong client relationships that provide significant input to production planning and service strategies.

• Working with operations and utilizing the scheduling system to achieve on-time deliveries

• Order Management functions including:  estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status.

• High degree of accuracy across many systems.  This includes order entry, purchase requisition, estimating, maintaining price adjustment files.

• Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer.

• Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product.

• Vendor management and coordination of raw materials to support delivery timelines.

The Qualifications, Skills and Knowledge You Will Bring:

• Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook.  HRMS,  Kiwi,  & SAP a plus.

• Excellent problem solving skills.

• Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts.

• The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, e

  stimating and quotations.

• Effectively multi-task and prioritize time and work.

• 2-5 years customer service experience, preferably industry specific and account management.  Bachelor’s degree preferred.