Product Support Sales Representative | Parts & Service

Job Description
Job Description
Description
Madison, AL | Field-Based Territory Sales
Starting at $40,000 + Commission & Performance Incentives
$800/Month Auto + Phone Allowance
New Business Development + Territory Ownership
Parts | Service | Preventive Maintenance | Aftermarket Solutions
Industry & Product Training Provided
Full-Time | Monday–Friday
That's where you come in. WMH Solutions is hiring a
Product Support Sales Representative to grow our parts, service, and aftermarket business throughout the Alabama market.

This is a field-based B2B outside sales role for someone who enjoys opening doors, building relationships, identifying operational needs, and turning those conversations into long-term business. You'll work directly with manufacturers, warehouses, distribution centers, contractors, and other industrial operations that depend on their equipment to keep moving. Your job isn't simply to sell a part. It's to understand what the customer needs, connect them with the right WMH solution, and become someone they call before they call the competition. Let's be clear about the opportunity.

This isn't a role built around waiting for inbound leads or simply maintaining an established book of business.

Approximately

Prospecting, cold outreach, field visits, referrals, networking, and opening new accounts. Reconnecting with customers and identifying opportunities to earn their business again. Strengthening relationships, uncovering additional needs, and expanding WMH's presence within current accounts. You'll have an established company, service infrastructure, product portfolio, and internal team behind you. Your opportunity is to build the territory in front of you.

What You'll Sell — Parts, Service & Aftermarket Solutions
You'll represent solutions that directly impact your customers' equipment uptime and operations, including:
Parts and aftermarket products
Preventive and planned maintenance programs
Service and repair solutions
Maintenance agreements
Material handling equipment support
Industrial batteries and charging solutions
Fleet and equipment-support solutions
Additional aftermarket products and services based on customer needs
You don't need to walk in knowing every part number or every forklift model.

You do need the curiosity to understand industrial equipment, ask good questions, uncover business needs, and learn how WMH solves them. We'll help with the product knowledge. You'll be responsible for developing it through consistent prospecting, customer interaction, follow-up, and relationship building.

You'll

Prospect and develop new B2B customers throughout your assigned territory
Conduct face-to-face customer visits and outbound prospecting
Identify parts, service, maintenance, and equipment-support opportunities
Build relationships with operations leaders, maintenance teams, facility managers, purchasing contacts, and other decision-makers
Understand customer challenges and recommend appropriate WMH solutions
Develop proposals and present solutions based on customer needs
Manage opportunities from initial conversation through close
Reactivate inactive and underdeveloped accounts
Expand relationships within existing customers
Use service activity and customer information to identify additional sales opportunities
Maintain an organized pipeline and accurate customer information in CRM
Develop weekly territory and prospecting plans
Maintain timely follow-up on leads, quotes, and open opportunities
Collaborate with WMH Service, Parts, Sales, Rental, and other internal teams
Coordinate with manufacturers and internal resources when specialized support is needed
Track activity, opportunities, forecasts, and results
Take ownership of your territory and monthly sales goals
You'll have clear expectations around prospecting, customer activity, pipeline development, and revenue performance.

How you organize the territory, build relationships, and create opportunity is where your sales ability comes in. Who Thrives Here? We're interested in people who know how to create business — not simply wait for it to arrive.

You'll likely do well here if you

✓ Are comfortable initiating conversations and opening new accounts
✓ Don't depend entirely on inbound leads to build your pipeline
✓ Enjoy being in the field and meeting customers face-to-face
✓ Can hear “not right now” without treating it as “never”
✓ Ask questions before trying to sell something
✓ Follow up consistently without needing someone to remind you
✓ Can manage multiple customers, prospects, quotes, and priorities
✓ Are comfortable being measured against activity and sales goals
✓ Build credibility with operations and maintenance professionals
✓ Are curious about equipment and how customers operate
✓ Use CRM to manage your business and opportunities
✓ Take ownership when your territory isn't producing the results you want
✓ Want your performance to influence what you earn
If you're naturally proactive, competitive, organized, relationship-driven, and comfortable creating your own opportunities, you'll understand this role quickly.

Material handling experience is valuable. It isn't the only path into this role.

We're interested in candidates with experience in areas such as

Outside B2B sales
Territory sales
Industrial sales
Material handling
Equipment rental
Industrial distribution
Heavy or construction equipment
Commercial parts or service sales
Fleet or transportation services
Industrial MRO
Manufacturing support
HVAC or mechanical service sales
Facilities and maintenance solutions
Other territory-based B2B environments
If you've successfully sold products or services where equipment uptime, operations, maintenance, service, or customer relationships matter
, your experience may translate well here.

We can teach material handling. We need you to bring the drive to develop business.

Demonstrated ability to build professional customer relationships
Ability and willingness to consistently prospect for new business
Strong verbal and written communication skills
Strong organization, follow-through, and time management
Ability to independently manage a field-based territory
Comfort using CRM and technology to manage sales activity and pipeline
Valid driver's license and ability to meet applicable company driving requirements
Previous outside B2B or territory sales experience
Demonstrated experience prospecting and developing new accounts
Industrial, equipment, parts, service, rental, MRO, or related sales experience
Experience selling to manufacturing, warehouse, distribution, construction, or industrial customers
CRM experience
Bachelor's degree or equivalent professional experience
A bachelor's degree is welcomed, but demonstrated sales performance and relevant professional experience matter.

If you've built business, developed a territory, opened new accounts, or successfully sold industrial or service solutions without a four-year degree, we still want to hear from you. Compensation & Sales Support
Your compensation should reward the business you build.

WMH offers

$40,000+ base + Commission & Performance Incentives
$800/Month Auto + Phone Allowance
Sales Incentives Tied to Performance
Defined Territory & Sales Goals
Product, Industry & Sales Training
Support from Service, Parts, Sales, Rental & Leadership
A Broad Portfolio of Material Handling & Aftermarket Solutions
Your earning opportunity grows with your ability to develop the territory and generate results. Eligible WMH associates have access to a comprehensive benefits package designed to support their health, financial future, and time away from work.

Benefits include
:
Medical, dental, and vision coverage
Paid time off
Paid holidays
401(k) retirement plan with company contribution/match
Profit-sharing opportunities
Life and disability benefits
Training and professional development
Long-term career-growth opportunities
Benefit eligibility and specific plan provisions are governed by applicable WMH plan documents and policies. Product Support puts you in the middle of the customer relationship. You'll learn the equipment, customer operations, aftermarket business, service organization, and what drives industrial customers to buy.

For strong performers, that experience can create opportunities to continue developing across WMH. Potential career paths may include:
Senior Territory Sales • Major/Strategic Accounts • Sales Leadership • Aftermarket Leadership • Branch/Regional Operations
The goal isn't to give you a flashy title. It's to give strong performers room to keep growing. WMH Solutions has supported material handling customers throughout the Southeast for more than
35 years
.

Today, our
250+ associates across 11 locations provide equipment, parts, service, rental, fleet, automation, and aftermarket solutions to businesses across our markets. As a
Linde Material Handling dealer
, we combine global equipment technology with local sales, service, and customer support. Our customers operate businesses where downtime matters. That's why Product Support matters. The relationships you build and the solutions you bring to customers can directly influence their productivity — and WMH's continued growth.

If you're an
Outside Sales Representative, Territory Sales Representative, Industrial Sales Representative, Product Support Sales Representative, Aftermarket Sales Representative, Parts & Service Sales Representative
, or a strong B2B salesperson ready to move into industrial sales, we'd like to hear from you. You don't need to know everything about forklifts on day one. You do need to be willing to:
Prospect. Learn. Follow through. Build relationships. Create business. If that sounds like how you sell, apply today and tell us about the business you've built.