D365 CRM Business / Systems Analyst

Role: D365 CRM Business / Systems Analyst

Location: Atlanta, GA / Chicago, IL / Vienna, VA

Contract Role:  
 

F2F is a must
 

Job Overview

We are seeking an experienced D365 CRM Business / Systems Analyst with strong expertise in retail banking, payment systems, and Microsoft Dynamics 365. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating business requirements into effective technical solutions for banking and payment-related projects.

Key Responsibilities

• Gather, analyze, document, and validate business requirements for retail banking and payment processes.
• Create and maintain user stories, acceptance criteria, and product backlogs using Azure DevOps.
• Translate business requirements into functional specifications for Microsoft Dynamics 365.
• Support D365 Finance, Customer Service, and payment-related solutions.
• Perform process mapping, workflow analysis, gap analysis, and process optimization.
• Support integrations between Dynamics 365, core banking systems, payment gateways, APIs, and third-party applications.
• Develop test scenarios and test cases and coordinate User Acceptance Testing (UAT).
• Prepare functional documentation, user guides, and training materials.
• Work closely with business stakeholders, developers, QA teams, and project managers.
• Ensure solutions meet applicable banking, security, regulatory, and data privacy requirements.

Required Qualifications

• 5+ years of experience as a Business Analyst, Systems Analyst, or Technical Business Analyst.
• Strong experience in the retail banking or payments domain.
• 3+ years of experience with Microsoft Dynamics 365.
• Experience with Dynamics 365 Finance & Operations and/or Customer Engagement.
• Strong understanding of payment systems, card processing, and banking operations.

• Hands-on experience with:
• Azure DevOps
• User Stories & Acceptance Criteria
• API Integrations
• Data Migration
• SQL
• UAT / Functional Testing
• Excellent communication, stakeholder management, analytical, and problem-solving skills.
• Bachelor’s degree in business, Finance, Computer Science, Information Systems, or a related field.

Preferred Qualifications

• Experience working in Agile/Scrum environments.
• Knowledge of Jira and Azure DevOps.
• Understanding of ISO 20022, SWIFT, and ACH payment standards.
• Experience with PCI DSS and banking compliance requirements.
• Microsoft Dynamics 365 certifications.