ServiceNow HRSD Solution Architect

Job Title: ServiceNow HRSD Solution Architect
Location: Remote
Contract Duration: 6 months - Possible extension
Daily Rate: £750/day (Umbrella)
IR35 Status: Inside IR35

The ServiceNow HRSD Solution Architect is responsible for leading the transformation of an existing HR Service Delivery implementation towards a scalable, maintainable, and ServiceNow best practice aligned operating model. The role focuses on reducing customisation, eliminating technical debt, increasing adoption of out-of-the-box capabilities, and ensuring the platform can be upgraded and enhanced efficiently.

The architect will work closely with HR, HRSD Product Owner, Platform Team, and ServiceNow stakeholders to assess the current state, define the target-state architecture, and deliver a roadmap that maximises platform value while minimising complexity.

Key Responsibilities

• Assess the existing HRSD implementation, including customisations, integrations, workflows, and data models.
• Identify areas of technical debt, unsupported design patterns, and upgrade risks.
• Review current HR processes against ServiceNow leading practices.
• Evaluate HRSD performance, maintainability, and user experience.
• Lead the transition from heavily customised solutions to ServiceNow out-of-the-box functionality where appropriate.
• Challenge existing requirements and historical design decisions.
• Develop strategies to retire bespoke workflows, scripts, and catalogue items.
• Ensure future solutions follow a configure-before-customise approach.
• Define the HRSD architecture roadmap.
• Design scalable solutions aligned with ServiceNow product strategy and roadmap.
• Establish HRSD governance standards, architectural principles, and design patterns.
• Ensure alignment with enterprise architecture standards.
• Identify opportunities to leverage:
  • Employee Journey Management
  • Knowledge Management
  • Case Management
  • HR Agent Workspace
• Drive process harmonisation across HR functions.
• Implement HRSD architecture governance and design review processes.
• Establish HRSD standards for configuration, development, integration, and security.
• Support HRSD upgrade readiness and release management activities.
• Create HRSD decision frameworks for evaluating customisation requests.
• Present architecture recommendations and transformation roadmaps.
• Support the design of the ServiceNow HRSD Knowledge Centre, migrating and optimising HR content to deliver an out-of-the-box, employee-centric knowledge experience.

Required Experience

• well-developed soft skills
• Extensive experience with ServiceNow HR Service Delivery.
• Proven experience assessing and remediating ServiceNow environments.
• Experience leading platform transformation or optimisation programmes.
• Strong understanding of ServiceNow HRSD architecture and governance.
• Experience reducing customisation and driving OOTB adoption.

Disability Confident

As a Disability Confident employer, CLIENT encourages applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, CLIENT welcomes applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

To apply for this role please submit your latest CV or contact Aspect Resources