Network Engineer

We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with UMG UK to support their contingent hiring processes. Acting as an extension of their Talent Acquisition Team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of UMG, we are looking for a Network Operations Engineer for a 12 month contract based in London (4 days per week) / Remote (Hybrid)

How we LEAD:

Are you a passionate Network Engineer who enjoys solving complex technical challenges and keeping critical services running smoothly?

We're looking for a Network Operations Engineer to join our Global Technology Operations team, supporting a large-scale, multi-site global network environment. You'll play a key role in operating, monitoring and improving enterprise network services across LAN, WAN, SD-WAN, firewalls, remote access, DNS and hybrid cloud connectivity.

Working within a 24/7 follow-the-sun Technical Operations Centre, you'll be responsible for incident resolution, network performance, service reliability, operational excellence and continuous improvement across a globally connected infrastructure.

How you'll CREATE:

• Monitor, troubleshoot and resolve complex network incidents across enterprise LAN, WAN and SD-WAN environments.
• Support network security platforms including firewalls, VPN and remote access solutions.
• Investigate and restore service during high-priority incidents, coordinating with vendors, carriers and internal technology teams.
• Perform network maintenance, upgrades and patching activities with appropriate testing and change controls.
• Support cloud connectivity and hybrid network solutions across enterprise environments.
• Maintain network documentation, operational procedures, technical runbooks and network diagrams.
• Monitor network performance, availability and reliability, identifying opportunities for optimisation and service improvement.
• Manage backup, redundancy, recovery and disaster recovery processes.
• Partner closely with Engineering, Architecture, Infrastructure and Security teams to support ongoing technology initiatives.
• Contribute to automation initiatives that reduce manual effort and improve operational efficiency.
• Participate in on-call rotations, shift patterns and global operational handovers.

Bring your VIBE:

• Experience supporting enterprise LAN/WAN environments.
• Strong hands-on networking experience in large, complex organisations.
• Experience supporting, LAN & WAN Technologies, SD-WAN, Firewalls, VPN & Remote Access Solutions, DNS Services, Routing & Switching, Network Security and Hybrid Cloud Connectivity.
• Experience troubleshooting network performance, availability and connectivity issues.
• Understanding of network infrastructure, protocols and enterprise networking architecture.
• Familiarity with network monitoring, diagnostics and operational tooling.
• Ability to create and maintain technical documentation, network diagrams and operational runbooks.

Diversity, Equity, Inclusion & Belonging at UMG UK

The best way to flourish in our ever-changing industry is to create a team that truly reflects the incredible diversity of our artist roster and society.

We're committed to creating an inclusive culture where everyone can belong, thoughtfully express themselves and bring something unique to our creative journey and our shared passion for music.

Our diversity sets the stage for the creativity, collaboration and innovation that make our artists successful. Here, we want everyone to be seen, supported, valued, respected, and ensure contributions are appreciated and actioned where appropriate.

Next Steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

We can only accept workers operating via an Umbrella or PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.