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Full timeTechnology

IT Engineer

Reed TechnologyGoole, North Humberside🇬🇧United Kingdom

Quick overview

Salary£30k - £40k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationGoole, North Humberside, United Kingdom
Microsoft OfficeWindows ServerITIL

Job description

IT Support Engineer (12-Month FTC) 30,000- 40,000

Location: East Yorkshire with occasional travel across Yorkshire
Contract: 12-Month Fixed Term Contract
Salary: 30,000- 40,000

Overview

A manufacturing organisation is seeking an IT Support Engineer to provide on-site technical support across multiple locations. The role focuses on end-user support, hardware deployment, troubleshooting, and supporting operational technology within production and warehouse environments.

Key Responsibilities

  • Deliver on-site IT support for users and devices across multiple sites.
  • Support PCs, laptops, mobile devices, printers, and peripherals.
  • Diagnose and resolve hardware and connectivity issues.
  • Support industrial and warehouse technology, including scanners, label printers, touchscreens, handheld devices, and workstations.
  • Configure, deploy, replace, and relocate IT equipment.
  • Assist with user onboarding, moves, and leavers processes.
  • Maintain asset records, stock levels, and documentation.
  • Log and manage incidents and service requests via an ITSM platform.
  • Provide local support for IT projects, upgrades, and deployments.
  • Escalate infrastructure, application, network, and security issues where appropriate.

Required Experience

  • Previous experience in IT support, desktop support, field engineering, or site support.
  • Strong hardware troubleshooting and diagnostic skills.
  • Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking.
  • Experience using Service Desk/ticketing systems and working within ITIL-based environments.
  • Strong communication and customer service skills.
  • Ability to work independently across multiple locations.
  • Full UK driving licence and willingness to travel.

Desirable

  • Experience supporting manufacturing, warehouse, or operational technology environments.
  • Exposure to SAP, warehouse scanning devices, industrial printers, or mobile computing equipment.
  • Relevant IT qualifications or certifications (Microsoft, CompTIA, ITIL, etc.).

Ideal for: An IT Support Engineer looking for a varied hands-on role supporting both office users and operational technology in a manufacturing environment.

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