Servicing Agent - Customer Services - Marlow, SL7 1YL

Servicing Agent - Customer Services - Marlow, SL7 1YL

We're Hiring: Servicing Agent - Customer Service

Location: Remote UK-based only

Start Date: Monday 11th January 2027

Working Hours: Monday to Friday, 09:00 17:30

Salary: Up to 26,000 25 days holiday excellent benefits

About Kensington Mortgages

Part of the Barclays Group , Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no that's the Kensington Difference .

We're fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care.

Your Role

As a key member of our Customer Service Department , you'll support mortgage customers throughout the servicing journey. You'll listen carefully, understand each enquiry, provide clear and accurate information, and work across our systems to deliver a helpful and efficient resolution.

Key Responsibilities

* Handle customer enquiries about their mortgage account, payments and general servicing needs.

* Manage a high volume of calls and transactions with professionalism, care and attention to detail.

* Investigate and resolve queries, providing clear information and keeping customers updated.

* Prioritise workloads effectively to meet service standards and agreed timescales.

* Maintain accurate customer records and follow internal policies and FCA regulations.

* Take ownership of enquiries and work with colleagues to achieve the right outcome for each customer.

What You'll Need

* Previous experience in customer service, contact centre or financial services is desirable.

* A genuine commitment to delivering positive customer outcomes.

* Confidence handling a range of enquiries and resolving problems calmly.

* Strong listening, questioning and decision-making skills.

* Excellent verbal and written communication skills, including the ability to explain information clearly.

* Ability to navigate multiple systems accurately while engaging with customers.

Why Join Us?

At Kensington Mortgages, our people are at the heart of everything we do. We offer:

• A supportive environment that values professional growth and work-life balance .
• An inclusive culture that celebrates diversity in all its forms.
• Equal opportunities for all, regardless of gender, race, identity, ethnicity, or sexual orientation.

Ready to Make a Difference?

If you're passionate about helping customers and want to be part of a team that truly values your contribution we'd love to hear from you.

Apply today and become part of the Kensington Mortgages family, making a real impact in our customers' lives.

Important Information

• Start date: Monday, 11th January 2027
• Please avoid booking annual leave during the first 7 weeks to ensure full participation in training.
• All offers are subject to background checks including DBS, credit, and Right to Work.
• To use digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.