Head of Global IT Services & Support (f/m/d)

Bereit für den schärfsten Job der Welt? NovaTaste is a global leader in taste innovation. With its broad portfolio of renowned brands such as WIBERG, Gewürzmüller, Gewürzmühle Nesse, Mühlehof Gewürze, Eppers, McClancy, Piasa, AMCO, Redbrook, BSAWIBERG, and THE MIGHTY, NovaTaste offers a range of value-add savory ingredients and blends to improve taste and texture, as well as extend the shelf life of food products for its customers. NovaTaste has over 2,400employees and supplies food manufacturers, butchers and foodservice players across Europe, North America and Asia. Your career, your taste!

Grow with us. To strengthen our team, we are now filling the following position: Location Salzburg Head of Global IT Services & Support (f/m/d) Tasks Lead and develop the global IT support organization and ensure consistent service standards across all locations. Manage support performance through relevant KPIs, SLAs, and service quality targets to continuously improve service delivery. Standardize and optimize ITSM processes, escalation paths, and support guidelines for efficient and scalable operations.

Identify and implement process improvements, automation opportunities, and AI-supported support solutions. Collaborate closely with IT leadership, local IT teams, and business stakeholders to align support services with business needs. Manage critical incidents, service risks, and escalations, and derive sustainable improvement measures. Skills Several years of experience leading global or internationally distributed IT support, service desk, or IT operations teams.

Strong knowledge of IT Service Management, ideally based on ITIL, as well as experience with ticketing systems, SLA management, and service reporting. Experience with Jira and Confluence is an advantage Proven ability to define KPIs, create performance transparency, and translate insights into concrete improvement actions. Experience in process optimization, standardization, automation, and the implementation of digital or AI-supported support solutions.

Strong leadership, communication, and stakeholder management skills, with the ability to explain technical topics in a clear and business-oriented way. Structured, solution-oriented working style with a strong service mindset, decision-making ability, and resilience in critical support situations.

Benefits Excellent lunch options at gourmet level in our company restaurant Attractive discounts on our products Professional, free support for mental health through our partner nilo.health Physiotherapy with a low co-payment, company doctor, and occupational pension scheme ClimateTicket Salzburg and company bike leasing Flexible working hours through an attractive flexitime model and home office options Flat organizational structure with a first-name culture and short decision-making paths A constructive and innovative working environment in a successful, internationally active company The minimum gross salary for this position is EUR 3,748,13 per month on a full-time basis.

We offer a compensation package that significantly reflects your skills and experience.