Application Engineer - Financial Services - London/Hybrid - TWE47051

Application Engineer - Financial Services - London/Hybrid - Permanent - up to £70,000 base (dependent on experience)

The Company

twentyAI are partnering with a leading Financial Services organisation who are looking to recruit an experienced Application Engineer to join a growing Technology team. With a strong national presence and 20+ offices across the UK and Channel Islands, they are a FTSE 250 company investing heavily in their technology estate and digital capabilities.

The Role

This is an Application Engineer role where you will be responsible for the day-to-day support, maintenance and continuous improvement of business-critical applications. You will act as a technical SME across a portfolio of applications, ensuring services remain secure, resilient and available while working closely with Technology teams, business stakeholders and third-party suppliers.

Your responsibilities

• Supporting business-critical applications within agreed service levels and operational standards.
• Investigating, diagnosing and resolving incidents and service requests through to resolution.
• Performing root cause analysis and proactively identifying opportunities to improve application reliability.
• Supporting application changes, releases and the transition of new services into production.
• Monitoring application performance, availability and health, improving observability and alerting.
• Identifying opportunities to automate manual processes and reduce operational effort.
• Maintaining technical documentation, runbooks and operational procedures.
• Working closely with stakeholders, project teams and suppliers to deliver effective application support.

Skills

• Experience supporting enterprise applications within a production environment.
• Strong incident, problem and change management experience.
• Good understanding of ITIL and service management principles.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience with application monitoring, alerting and operational support tools.
• Knowledge of automation, scripting or continuous service improvement.
• Experience working with technical teams, business stakeholders and third-party suppliers.
• Experience working within financial services
• Desirable: ServiceNow, SQL, scripting, automation or operational resilience experience.

*Please note: the client are unable to provide sponsorship for this position.