Call Center Supervisor

Immediate need for a talented Call Center Supervisor. This is a 06+months contract opportunity with long-term potential and is located in Orange, CT(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-35206
Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Lead and manage customer care representatives to uphold the Customer Bill of Rights and company policies.
• Conduct performance reviews and provide coaching to improve team quality and productivity.
• Investigate and resolve escalated customer concerns effectively.
• Embrace new technologies and implement process improvements within the team.
• Meet all goals and deadlines while leading special projects that align with the company's business plan.

Key Requirements and Technology Experience:

• 7+ years of customer service experience with progressive levels of responsibility in a call center environment is highly preferred.
• Strong communication and interpersonal skills for effective supervision and managing escalated situations.
• Demonstrated leadership accomplishments with experience supervising others.
• Experience managing a unionized workforce is preferable.
• Flexibility to work evenings/Saturdays and participate in storm-emergency operations as needed.

Our client is a leading Business Consulting Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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