Fractional IT Support Technician

About Elwood

As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API. 

Job Description

We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free.

This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required).  Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure

Key Responsibilities

User Lifecycle & Onboarding

• New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.
• Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return. 

Device & Endpoint Management (MDM)

• Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.
• Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).
• Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.

Google Workspace Administration

• Manage user permissions, Google Shared Drives, and Google Groups.
• Implement and audit data retention policies in line with corporate compliance.
• Set up secure email forwarding, aliases, and shared inbox structures upon request.

Access Control & Licensing Troubleshooting

• Manage the assignment of software licenses and system access.

Qualifications / Knowledge

• 2-3 years of proven IT Support Experience
• Strong background in providing technical support both remotely and managing physical hardware assets.
• Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.
• Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.
• Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).
• Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.
• Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.
• Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).
• Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.
• Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.
• Excellent communication skills and interpersonal skills
• Highly organised, self-motivated and ability to work with a structured approval process
• Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft  are a strong plus.

What we offer:

• 💵  Competitive salary and compensation packages
• 🍎 Fully paid medical and discounted dental schemes for employees and their family
• ✈️ Generous time off + bank holidays
• 💪 Onsite gym and wellness centre
• 🍔 Weekly Uber eats allowance and snacks provided in the office
• 🚲 Cycle to Work and Cycle Saver schemes
• 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
• 🐕‍ Employee Assistance Programme
• 📚 Paid study leave and personal leave

Why Elwood?  

• Join a series A FinTech company  and help shape the future of finance
• A startup with deep financial backing and a strong market presence
• Our platform is enabling institutional access to the most exciting growth opportunity in Finance
• Work with a modern technology stack and help solve high impact problems
• Strong client focused team with a diverse background  
• We’re a Global company and have modern, centrally based offices in London, New York and Singapore.